10 Ways To Help Your Help Desk
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Overview: Information technology has become an integral part of every business. Unfortunately, many IT organizations are facing flat or declining budgets for 2009, while also under pressure to deliver greater service and support to their end users. As more IT incident volumes continue to rise—in part because technology continues to become more complex—additional money is not being allocated to meet the increased demand for technical support operations. IT spends so much time on avoidable issues such as resetting passwords, retrieving lost files or chasing viruses that it’s difficult for them to focus on proactive improvements and finding ways to get the most value out of their current technology offerings, without sacrificing service levels. Implementing these 10 steps will help your IT department to stay focused on proactive improvements, rather than putting out fires day and night. In turn, they’ll be more focused on improving your services and proactively heading off issues before they impact you.