by HP Software
Jun 06, 2011
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Cloud computing and hybrid delivery models promise to help IT seamlessly integrate services. But when services are both in- and out-sourced, the emphasis on service levels, trust, security, and the user experience becomes critical.
Learn how, in hybrid environments, ITIL v3 and service lifecycle management can help you avoid cloud sprawl and chaos, minimize the risk of service disruption, and maximize user satisfaction.