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Overview: There are two things that can be done to minimize damage to Internet Services Companies caused by unexpected downtime or outages. The first is providing customer transparency, giving them detailed explanations as to exactly what's going on. The second is to get rid of or reduce as many outages or performance degradations as possible by eliminating some of the most common root causes. Regrettably, too many Internet Services organizations cut corners on their storage in a futile attempt to keep costs low. Far too often that approach ends up costing far more both in out-of-pocket costs, lost customers, lost reputation, and lost revenue. This paper will focus on the cure for common root causes directly attributed to the storage or file systems.
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