Jul 01, 2010
Download This IDC Buyer Case Study, based on a June 2009 interview with Kelly Reardon, network administrator and help desk manager at Strategic Hotels & Resort Inc., examines the company's use of data backup and recovery across its entire IT infrastructure. In 2007, this real estate investment trust (REIT) of high-end hotels and resorts evaluated and deployed Iron Mountain's Live Vault for server data backup and recovery and Connected Backup for PC online backup and on-demand recovery. This document provides an examination of Strategic Hotels' implementation of Iron Mountain technology and products, including a discussion on the evaluation process. The organization's IT network and infrastructure are discussed as well as the IT department's objectives. In addition, Strategic Hotels' experience and opinions of Iron Mountain in terms of customer service and pricing are also highlighted. End users can use this information to benchmark whether cloud backup solutions are applicable within their environments, what benefits can be expected, and what potential hurdle sexist to deployment.