The Case for Consolidated IT Operations

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Source: HP

Date: October 2008

Type: White Paper

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Overview: To achieve the business results needed, IT operations must work smarter. This paper explores the problems IT operations can encounter in coordinating the activities of multiple application and infrastructure specialist teams, and it proposes an approach - consolidated operations -designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort and at an appropriate level of expertise.

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