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Overview: To achieve the business results needed, IT operations must work smarter. This paper explores the problems IT operations can encounter in coordinating the activities of multiple application and infrastructure specialist teams, and it proposes an approach - consolidated operations -designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort and at an appropriate level of expertise.
From Fighting Fires To Affirming Allies: Vendor Relationship Management
Executives are spending escalating portions of their time on fewer essential business-building activities as a result of the ever more complex...
Survive and Thrive in 2009
Virtually any IT or engineering department can find ways to reduce not only operating costs but also capital investment while maintaining and even improving service levels. Technology executives can drive...
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