(0)
Overview: While practitioners proclaimed that a key to managing outsourcing relationships was with SLA, there existed very little understanding of how effectiveness and impact of SLA on IT outsourcing arrangements was measured. Using a conceptual framework for measurement development and contemporary statistical techniques for assessing dimensionality, this research paper from Florida Atlantic University theoretically develops and empirically tests measurement models of SLA in the context of IT outsourcing. The results of the analysis are framed as a tool for benchmarking SLA structuring efforts as well as a foundation for the future study of IT outsourcing relationships from a contractual perspective.
From Fighting Fires To Affirming Allies: Vendor Relationship Management
Executives are spending escalating portions of their time on fewer essential business-building activities as a result of the ever more complex...
Survive and Thrive in 2009
Virtually any IT or engineering department can find ways to reduce not only operating costs but also capital investment while maintaining and even improving service levels. Technology executives can drive...
|
