A Framework For Business Process Outsourcing Measurement
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Overview: Business Process Outsourcing promises cost savings, especially with off-shoring, and use of shared resources and resulting efficiencies, if not. However, only process governance using an appropriate set of metrics will ensure that the benefits of such outsourcing are fully realized. More importantly process metrics provide an excellent way to manage the risk with outsourcing business processes. A systematic approach with a framework of metrics enables organizations to select the right metrics and implement proper monitoring and analysis of business processes. Sustained collection of process metrics enables process innovation and continuous improvement.