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Overview: Convergence offers telecom providers a world of opportunities. But before they can profit, they must make tough strategic and technical choices. Success will depend not only on making the right decisions about where to play in a converged environment, but on transforming business models and capabilities to make the most of these new opportunities. Most importantly, service providers must align their strategic choices and capabilities to the specific needs of the customer segments they intend to serve. As the single-product, voice-only world of telecom evolves into a multifaceted services industry, simple connectivity will be increasingly commoditized.
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