Waking Up To Competition In The Telecom Sector
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Overview: This white paper from Deloitte explains its first annual global survey of leaders in the telecom sector. The report offers a complete view of the issues affecting telecom companies - from customer toss to regulation. It discusses the survey report which explains that more than half the telecom executives surveyed cited significant improvement is needed in seven critical processes: revenue assurance; IT management; development of new products and services; customer information; customer service; service provisions; and, billing/collections. Many of them say internal processes are not favorable to react quickly to market demand.