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Overview: This research paper aims to explain why many companies are seeking vendors that focus on taking accounting, IT, human resources and other functions out of their client’s hands allowing that company to focus on their manufacturing, services, customer service and/or core competency. The paper provides a basic working definition of business process outsourcing, examining the business process outsourcing mainly from the perspective of a company that handles these functions for clients in the mid market in the United States, analysis of the future outlook for BPO and a discussion on some future avenues that this industry can move into.
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