Why IT Does Matter In BPO: Information Technology's Key Role In The Success Of Business Process Outsourcing
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Overview: This white paper published by EquaTerra shows that IT plays a critical role in any outsourcing effort. It is the backbone that supports the transactional operations of the business processes being outsourced. It is also tough to support analysis, tracking, quality control efforts, and outsourcing management and governance. In light of the importance of IT, organizations engaged in or pursuing BPO must ensure that they truly understand the capabilities of their existing enterprise software environment in supporting BPO, as well as the capabilities of the candidate BPO service providers.