(1)
Overview: The Information Technology and Infrastructure Library (ITIL) documents best practices for IT Service Management, including service support and service delivery. Service support processes consist of incident, problem, change, release and configuration management. Service delivery processes consist of service level management, availability management, capacity management, IT financial management and IT service continuity. Business Impact Analytics aspires to create a bridge between these functions. More importantly, it suggests replacing the manual continuity business impact analysis process at the same time as it merges and shares the company’s definitions of risk and business service configuration items.
Inshoring: A Blueprint for Building the Most Efficient Domestic IT Services Model
Sourcing of technology services has become truly global. American enterprises today have well over 2 million people around...
Survive and Thrive in 2009
Virtually any IT or engineering department can find ways to reduce not only operating costs but also capital investment while maintaining and even improving service levels. Technology executives can drive...
|
