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Overview: The Information Technology and Infrastructure Library (ITIL) documents best practices for IT Service Management, including service support and service delivery. Service support processes consist of incident, problem, change, release and configuration management. Service delivery processes consist of service level management, availability management, capacity management, IT financial management and IT service continuity. Business Impact Analytics aspires to create a bridge between these functions. More importantly, it suggests replacing the manual continuity business impact analysis process at the same time as it merges and shares the company’s definitions of risk and business service configuration items.
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