Getting Customer Support Done Right Through Outsourcing
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Overview: This paper published by Sourcingmag.com explains how one company outsourced its customer support services to address the many challenges of staying competitive. With the increasing scope of services, the travel company required its service provider to be flexible and to constantly align its services with changing business conditions. The service providers job was to provide personalized email response services with a turnaround time of no more than three hours on 24x7 basics, year-round.