Leveraging Lean Six Sigma In Business Process Outsourcing
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Overview: When one hears the slogan, ""Moving up the value chain"" often in the context of Business Process Outsourcing (BPO). BPO service providers typically use this to refer to the execution of other knowledge processes such as financial or legal research that gain them better revenues and margins. One also frequently hears the phrase, ""Business transformation,"" usually used as a synonym for BPO that demonstrates cost savings and little more. This paper published by Sourcingmag.com outlines how lean Six Sigma can help one move up the value chain if they are a service provider and achieve true business transformation if they are the client.