Designing Your Organization For BPO And Shared Services
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Overview: Organizational design is sometimes used to mean simply the design of an organization chart. In this paper a broader definition covers the operating model, the organizational structure and job descriptions. This paper provides guidance on organizational design (OD) for organizations that are undertaking or contemplating a shared service or business process outsourcing (BPO) initiative. It comes from the series, Guidelines for Shared Services and BPO, developed by Alsbridge to reflect a shared understanding of good practice in outsourcing. Related columns discuss the following areas: developing a business case, change management and SLAs and service levels, charging and benchmarking.