Changes In The Call Center Industry

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Source: VendorSeek.com

Date: January 2008

Type: White Paper

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Overview: VendorSeek takes pride in bringing businesses together. Their process involves analytically assessing each request and finding the right dynamic that will ensure a successful business partnership. The call center industry was pioneered in America, arising out of a need to centralize customer service operations to save money in the eighties. As the economy improved and business boomed, competition became fierce- and customers more demanding. Companies used call centers to differentiate themselves with excellent customer service, in the hope that handling customer concerns quickly and efficiently would encourage brand loyalty. This paper discusses the changes in the call center industry.

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