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Overview: Business process transformation aims to improve the efficiency of business operations by removing duplicate or unnecessary steps and automating as many processes as possible. It involves a radical rethink of what processes are and how they can best be executed. Financial services industries, which were protected for many years by regulatory barriers to the entry of new competitors, have been slow to streamline their operations along business process lines. Many business process transformation strategies involve outsourcing, and the politically sensitive topic of offshoring to low-cost locations such as India or the Philippines.
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