Journal Of Information Technology Management
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Overview: Business value from outsourcing is increasingly dependent on how well the relationship between the client and its service provider(s) is managed. This research paper analyses the factors that affect outsourcing success in terms of project success, knowledge transfer and sustainability. Data were collected from six businesses in Pakistan representing three outsourcing relationship cases. The findings indicate that the degree of congruency between a clients and its service providers objectives and values, coordination and control systems, processes, capabilities and information and technology are likely to affect outsourcing outcomes.