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Overview: Telecom providers are aggressively moving to retain good customers. Because the dominant point of interaction for existing customers is the customer service center, it is quickly becoming the critical channel for customer retention, marketing and sales efforts. To grow revenue, telecom providers are aggressively moving to retain good customers and improve their share of those customers? Telecom spending. The telecommunications industry depends greatly on the customer service experience. This white paper will discuss the strategic importance of the customer service center and building best performance in customer service center agents for telecom providers.
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