Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......
Software
(3462)- Web Services (289)
- Service Oriented Architecture (221)
- Server Virtualization (426)
- Productivity Applications (720)
- Operating Systems (173)
- Open Source (147)
- Linux (146)
- Hosted Software/Applications (212)
- ERP (156)
- Development Tools (1175)
- Databases (148)
- Database Applications (386)
- CRM (370)
- Business Systems Management (542)
- Integration (192)
- Application Optimization (409)

Installation and Configuration of HP Quality Center Dashboard 9.0 (Formerly Known as Mercury Delivery Dashboard)
[ Source: Hewlett-Packard ]
January 2008-
This paper reviews the benefits of flash over the HDD, presents the challenges that flash manufacturers are facing today to make it affordable in high capacities without jeopardizing its major benefits, describes various methods used by flash management to make the SSD right for computer notebooks, focuses on the SanDisk family of SSDs for computer notebooks, and then takes a look at the growth potential for SSDs inside computer notebooks.
Best Practices for Problem Resolution and Production Support of .NET Applications
[ Source: Identify Software ]
January 2008-
Whether one is in the process of building .NET applications or whether they have .NET applications already running in production, they must ensure that these applications deliver the expected return on investment. This white paper from Identify Software introduces the main components of the Microsoft .NET architecture and outlines the most common .NET application problems. Then it describes how Identity?s AppSight Application Support System is used to minimize the risk of deploying .NET applications ...
Customer Lifecycle Management (CLM) - What Is It, and How Important Is It to Your Small Business? Fast Approach.
[ Source: Salesboom.com ]
January 2008-
Customer Lifecycle Management (CLM) has a key difference from CRM - the added factor of time. A fast approach & brief definition of CLM is simply the measurement of CRM programs success over time. This paper from Salesboom.com describes some key factors that tie CLM and CRM together and others which set them apart. The importance of understanding the principles of CLM and how it can have a huge positive impact on small business ...
An Overview of HP Quality Center and HP Business Process Testing
[ Source: Hewlett-Packard ]
January 2008-
HP Business Process Testing is a web-based test design solution that bridges the quality chasm between subject matter experts and quality engineers. HP Quality Center is designed to address the wide-ranging challenges that the quality assurance professionals face. This paper provides an overview of Mercury Quality Center Test Management. The shows how Test Director gives full visibility into all of testing efforts. It also shows how QuickTest Professional can automate the testing process.
Using Internal-CRM to Transform IT Culture and Achieve Business Alignment
[ Source: Active Management Techniques ]
January 2008-
The Internal-Customer Relationship Management (I-CRM) approach works in parallel with the framework approaches and enables organizations to achieve early ROI (Return On Investment) and build those important bridges with the internal customers they serve and who pay their salaries. However to understand the need for this I-CRM approach they often have to ask the difficult questions hence this paper sets the scene for some of those sensitive but valuable answers and the benefits that can ...
A Java Based VoIP Application
[ Source: Universita Politecnica delle Marche ]
January 2008-
The popularity of the Internet and multimedia services over the Internet has grown heavily in past few years, and software phones and videophones have become one of the major IP telecommunication applications for desktops or handheld PCs. This white paper presents a platform independent soft phone application, based on Java programming language, which is able to inter-operate in a pre-existent Media Gateway Control Protocol (MGCP) framework, in order to extend the already present LAN telephony ...
The Co-Existence of Microsoft SharePoint and Advanced ECM Platforms: What You Need to Know
[ Source: Doculabs ]
January 2008-
This white paper from Doculabs identifies the top ten questions organizations are asking now, and provides Doculabs insights concerning issues such as, MOSS 2007 functionality vs. advanced ECM functionality, system ownership and support, policies and procedures and cost control. Doculabs provides the guidance and the information one need to leverage the content management capabilities of both MOSS 2007 and advanced ECM solutions within the environment.
Keytool and the ""Failed to Establish Chain From Reply"" Error
[ Source: Sun Microsystems ]
January 2008-
This paper published by Sun Microsystems states that in order to explain the cause of the ""Failed to establish chain from Reply"" error message, some background on importing certificate replies is required. There are a number of terms introduced in this paper, most of which are documented in the glossary at the end of the paper. The first step in importing a certificate reply is to generate a private key/public certificate pair using the ...
Implementing Ajax in ATG Applications: How to Guide on Implementing Rich User Experiences in ATG Applications Using Ajax
[ Source: Art Technology Group (ATG) ]
January 2008-
This paper published by Art Technology Group (ATG) describes Ajax that is a collection of web technologies which include HTML, CSS, Document Object Model (manipulated through JavaScript) and the XMLHttpRequest object. It is also the development technique of how to apply them together. Further it explains the pro and cons of using Ajax techniques.
Virtualization and the Data Center: How to Build an Intelligent, Consolidated, Virtualized Data Center
[ Source: AMD ]
October 2011-
CIOs today must support more revenue generating projects without expanding, rebuilding or moving their data centers. Virtualization is one option to consolidate resources and make this happen. However, virtualizing the data center with existing servers is not the best solution - mainly because older servers have memory issues, lack the power efficiency to keep energy costs down and the ability to scale up and down as needed.
This white paper explains how to ...
Seven Tips for Optimizing IT Costs
[ Source: Digital Fuel Technologies ]
May 2010-
Optimizing IT costs requires the ability to analyze IT service cost, utilization, alternatives, and business priorities together with flexible analysis and the ability to quickly explore what-if scenarios. This gives you the power to make intelligent decisions about investing in IT services that provide the greatest business value. Learn how to apply IT cost optimization to your hardware and software initiatives and service levels, through IT cost management.
Cummins saved $30 Million with IT Cost Management ~ case study video
[ Source: Digital Fuel Technologies ]
May 2010-
View the Cummins case study video to learn how they saved $30 million by implementing IT Financial Management best practices. Learn how they were able to:
• Control IT Spend and Usage
• Reduce inefficiencies
• Reduce waste
• Drive accurate IT cost allocations
Performance Comparison -- ITTIA DB and SQLite
[ Source: ITTIA ]
March 2010-
ITTIA DB SQL is a lightweight database management system designed from the ground up to meet the requirements of embedded systems and devices. SQLite is an open source software library. This white paper examines the performance characteristics and technical capabilities of ITTIA DB and SQLite.
The Benefits of Virtualization for Small and Medium Businesses
[ Source: VMware ]
March 2010-
Small and medium businesses (SMBs) of all sizes are rapidly adopting virtualization and achieving significant benefits in a number of areas. This survey white paper provides SMBs with the benefits and key findings as to why virtualization is rapidly growing in the SMB market.
Virtualization Technologies Aid Disaster Recovery Planning
[ Source: Sunbelt Software ]
September 2009-
The need to protect virtual server systems is paramount, and where companies want to reduce the costs associated with disaster recovery planning, virtualization can enable easier recovery without a great deal of additional cost. Learn more about enterprise-class disaster recovery and high-availability solutions for cutting-edge virtual environments.
Private Cloud ROI Case Study with Intel and Univa
[ Source: Univa UD ]
September 2009-
How can Private Cloud technology benefit you? Find out in this new case study and ROI analysis which describes the benefits Corus Automotive, a major European steelmaker, has received due to an Intel and Univa infrastructure transformation.
Corus is using Intel Nehalem processors and Univa UD software used to create a private cloud to run its technical computing applications and streamline its data management and storage processes. These applications allow an elite team ...
IBM Rational To MyEclipse Blue Edition Migration
[ Source: Genuitec, LLC ]
September 2009-
The goal of this white paper is to explore and resolve common concerns and issues surrounding a migration of your development environment from IBM’s Rational Application Developer (RAD) to MyEclipse Blue Edition from Genuitec. Why might a company choose to migrate their development tools? If the migration is decided upon, how would this be done easily and effectively? This paper will answer these common types of questions, as well as explore any intangibles that ...
Industrial Network Security With OPC Tunneling
[ Source: Integration Objects ]
September 2009-
OPC tunneling software allows the secure transfer of process data, even across multiple firewalls, Network Address Translators (NAT) and WAN networks. By not securely transmitting process data, companies expose process control networks to potential cyber attacks which can disrupt production, compromise safety, and cause significant financial losses for companies. This paper addresses the issues and challenges of using DCOM when deploying OPC technology and presents an alternative solution that addresses the industrial end-user requirements.
MavenWire Case Study
[ Source: Atlantic Global PLC ]
July 2009-
Read how MavenWire, a provider of independent Oracle Transportation Management (OTM) services, implemented Atlantic Global OnDemand to automate the capture of time and expenditure for its international consultancy operation, which is in a number of countries across the EMEA and North America regions.
Service Cloud: Deliver Next Generation of Customer Service
[ Source: Salesforce.com ]
December 2012-
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use it as a force multiplier for your support organization, and revenue generator for your sales and marketing teams.
Salesforce.com Positioned as a Leader in the Gartner Magic Quadrant for CRM Customer Service Contact Centers
[ Source: Salesforce.com ]
December 2012-
Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.
Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at the lowest cost, while increasing:<...
Meet Customers Where They Are eBook: Incorporating Social Media Into Your Customer Service Strategy
[ Source: Salesforce.com ]
December 2012-
In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues. Get the eBook now!
The Virtual Office: The Next-Generation Workplace
[ Source: Wipro Technologies ]
December 2012-
Enabling mobile access to corporate applications drives workforce productivity, while self-service capabilities and a cost-efficient architecture speed adoption. Several trends make the Virtual Office an emerging, effective alternative to the traditional desktop: worker mobility, desktop virtualization and cloud computing.
Why Linux Virtualization Is Ready For Prime Time
[ Source: Red Hat ]
December 2012-
Enterprise IT leaders are starting to take a closer look at Linux virtualization. They are spurred by the growing number of Linux workloads in the data center and the need to optimize their increasingly complex IT environments. In this paper, Frost & Sullivan examines historical concerns about Linux virtualization, and assess why, when, and how enterprises can safely virtualize their critical Linux workloads. They also review a Linux virtualization solution that meets enterprise needs: the powerful ...
Pushing On For A Successful Virtualization Journey
[ Source: Red Hat ]
December 2012-
Selecting a suitable platform for server virtualization is critical to the overall success of any virtualization or private cloud project. In the past few years, new technologies and approaches to virtualization have matured and we are seeing many enterprises take a "dual vendor" strategy as part of their goal to "de-risk" their investment should one of their virtualization vendors get acquired. Concerns and challenges still persist in some virtualization environments, and this paper discusses what ...
Demo Video: HP Virtual Application Networks
[ Source: HP ]
December 2012-
Today's networks are under stress, pressed to meet the new demands created by server virtualization, IT consumerization, web applications and multi-tenant data centers. IT organizations need to deploy massively scalable and responsive networks while keeping a lid on cost and complexity.
This ESG white paper outlines how to transition from a legacy network to a next-generation network that is cloud-friendly, virtualized, and tightly integrated for automation. Learn how scalable and secure HP Virtual ...
PowerEdge vs. HP Proliant
[ Source: Dell/Intel® Xeon® ]
December 2012-
Discover the solution that promises to expand your email capacity and gain room to grow with IT Payback in less than 19 months. Review Now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other ...
Microsoft Sharepoint: Dell vs. HP
[ Source: Dell/Intel® Xeon® ]
December 2012-
Improve your Share Point performance. Gain IT payback in less than 36 months. Discover if Dell or HP is better suited for your needs. Review this whitepaper now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. ...
Controlling Your Power and Cooling Costs with Dell PowerEdge Servers and Intel® Xeon® Processors
[ Source: Dell/Intel® Xeon® ]
December 2012-
Today's powerful business-critical applications and the sheer amount of data created by businesses require organizations to invest in powerful servers that can handle the load. Review this executive brief to see how you can control your power and cooling costs. Review now.
Sponsored by:

Intel, the Intel logo, Xeon, ...
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