Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......
BPM for Dummies
[ Source: IBM ]
August 2012-
Unleash the power of technology as a competitive advantage! Learn how your entire enterprise can become far more agile, helping you meet your goals with Business Process Management (BPM).
Download Business Process Management For Dummies, IBM Limited Edition, now and learn how BPM creates value through growth, improved performance, better productivity, higher staff effectiveness, and better customer service.
You discover why changing to BPM now makes sense for your organization, how ...
How To Build a Mission-Critical Data Center
[ Source: HP ]
May 2012-
Infrastructures must be able to quickly and cost-effectively adapt to evolving needs. Unfortunately, many companies cannot achieve this response with their current data center network architectures. The traditional three-tier model of access, aggregation, and core switching is an operational nightmare.
This white paper unveils a solution that streamlines the design of next-generation data centers to ensure the superior resiliency, performance, and agility that enterprise networks now require.
Sponsored by:<...
Avoiding the 8 Common Mistakes of Windows 7 Migration
[ Source: Dell/Microsoft ]
September 2011-
The recession put important things on hold for many organizations, like upgrading to new client systems. Now organizations such as yours are ready to upgrade and gain from better performance and efficiency by purchasing new laptops and notebooks with Windows 7 factory-installed.
Before you move dozens - or hundreds - of important business applications into a new environment, find out how other organizations tackled this challenge.
Download "Avoiding the 8 common mistakes of ...
Accountable Care and the Cloud: The Future of Medical IT
[ Source: Siemens ]
July 2011-
In this podcast, Dan Emig and David M. Hamilton of Siemens Medical explain how the cloud can help healthcare providers significantly improve business performance by shifting allocation of their limited budget and human resources away from lower-value back-office operations in favor of higher-value clinical and patient-facing services.
The cloud does this by 1) allowing healthcare IT organizations to leverage the economies of scale offered by shared, on-demand infrastructure and 2) providing turnkey access to state-of-the-art ...
Advanced Malware Exposed
[ Source: FireEye ]
May 2011-
This handbook shines a light on the dark corners of advanced malware, both to educate as well as to spark renewed efforts against these stealthy and persistent threats. By understanding the tools being used by criminals, we can better defend our nations, our critical infrastructures and our citizens. The "Operation Aurora" incident represents an example of how the threats have escalated, revealing how advanced malware is being used in a systematic, coordinated fashion to achieve ...
Creating a Timeline for Deploying Windows 7 and Eliminating Windows XP
[ Source: Dell/Microsoft ]
February 2012-
Windows XP support ends April 8, 2014. Therefore, organizations must decide when to begin their migration to Windows 7, set a target date to have Windows XP out and define the scope of the project.
This research paper reviews Gartner's key findings and recommendations for deploying Windows 7.
CISO Guide to Next Generation Threats
[ Source: FireEye ]
May 2011-
Over 95% of businesses unknowingly host compromised endpoints, despite their use of firewalls, intrusion prevention systems (IPS), antivirus and web gateways. This situation-the new status quo-results from criminals leveraging multiple zero-day vulnerabilities, commercial-quality toolkits and social media to perpetrate next-generation threats. These threats move "low and slow" and use several stages and channels to duck traditional defenses and find vulnerable systems and sensitive data.
Read this paper and learn how to regain the upper ...
8 Things That Could Affect Your Business IT Security In The Next Two Hours
[ Source: NETGEAR ]
August 2011-
Discover the secrets over-priced security consultants don't want you to know. Network security is not just about preventing a breach, it's about making every working day as productive as possible by preventing external threats.
Where should you start? Download this security brief and NETGEAR will show you the 8 things to do to improve your security posture right now.
Gartner Magic Quadrant for Enterprise LAN
[ Source: HP ]
May 2011-
Major LAN purchases and upgrades should not take place without a full competitive review. This Gartner Magic Quadrant reviews the strengths and weaknesses of the major players; including, Alcatel-Lucent, Avaya, Cisco, Extreme Networks, HP and Juniper Networks.
Running Business-Critical PHP Applications on the Cloud with High Availability (HA)
[ Source: Zend ]
September 2011-
In this white paper, we describe in detail the three key areas you need to understand to successfully launch and manage business-critical PHP applications in the cloud.
• How to understand and minimize complexity when migrating PHP applications to the cloud
• A customizable best-practices approach to deploying and managing PHP applications in the cloud for High Availability
• A joint solution from RightScale and Zend that helps organizations deploy and manage ...
IBM Rational To MyEclipse Blue Edition Migration
[ Source: Genuitec, LLC ]
September 2009-
The goal of this white paper is to explore and resolve common concerns and issues surrounding a migration of your development environment from IBM’s Rational Application Developer (RAD) to MyEclipse Blue Edition from Genuitec. Why might a company choose to migrate their development tools? If the migration is decided upon, how would this be done easily and effectively? This paper will answer these common types of questions, as well as explore any intangibles that ...
Industrial Network Security With OPC Tunneling
[ Source: Integration Objects ]
September 2009-
OPC tunneling software allows the secure transfer of process data, even across multiple firewalls, Network Address Translators (NAT) and WAN networks. By not securely transmitting process data, companies expose process control networks to potential cyber attacks which can disrupt production, compromise safety, and cause significant financial losses for companies. This paper addresses the issues and challenges of using DCOM when deploying OPC technology and presents an alternative solution that addresses the industrial end-user requirements.
Agile Architecture
[ Source: Impetus Technologies, Inc. ]
November 2008-
Traditionally, an attempt is made to make the right architectural decisions early, due to the significant anticipated cost associated with making incorrect decisions. But this contradicts with Agile practices, which encourages welcoming change. Conceptually, the goal of Agile architecture should be to minimize the architectural change by crafting software so that it can easily adapt to change. In practice, developing Agile architecture is far more difficult.
The architectural goals change dramatically during the development of ...
Make Your Technology Intuitive...And Profitable
[ Source: NexAira ]
April 2009-
This white paper discusses the complexity of some of today’s great technologies. If the product is complex to operate, most consumers can’t make it work. If they can’t make the product work, they return it. If they return it, your company loses money.
Reduce Operating Expenses by Modernizing the Messaging Infrastructure
[ Source: Sendmail ]
March 2009-
Now more than ever, information technology executives are reevaluating the messaging infrastructure to determine more strategic methods for increasing efficiencies and cost reductions to positively impact the bottom line. Sendmail's "Reducing Operating Expenses through Modernization of the Messaging Infrastructure" online video featuring Gartner drives home the importance of strategic IT planning for CIOs today and provides companies with an overview of the messaging infrastructure and strategies for modernization. Following an introduction to the overall strategic ...
Lean BPM: A Pragmatic Approach to Automating Business Processes
[ Source: Serena Software ]
March 2009-
Times are tough. There is no doubt in light of the current economic and corporate downturn, businesses – and their IT departments – are actively seeking tools and methods to reduce cost and increase productivity. These goals become even more important when an organization is not able to bring additional resources (read: people) to address a need. Or worse, when they need to maintain the level and quality of work in light of a reduction in resources, ...
Test Automation: Delivering Business Value
[ Source: AppLabs ]
October 2008-
As organizations look to reduce costs across a wide range of operational disciplines, IT will become under the radar more and more. The impact of project slippage, poor quality delivery, and inadequate solutions will not be tolerated. This may prove a pain-point for many organizations who have traditionally failed in these critical areas.
Testing, like all project disciplines, has areas that can be quickly improved within an organization. One of the key areas where cost-savings ...
Magic Quadrant for Application Delivery Controllers
[ Source: Citrix ]
July 2008-
Gartner summarizes its view on Application Delivery Controllers, evaluates strengths and weaknesses of solutions, and provides Magic Quadrant reporting for a quick comparison across all vendors. Learn from Gartner how you can benefit from an all-in-one device that delivers the highest levels of availability, performance and security
Nexaweb Advance: End-to-End Application Modernization
[ Source: Nexaweb ]
March 2008-
Legacy applications built with technologies like PowerBuilder, ColdFusion (v5 and older) Oracle Forms, COBOL and Visual Basic are costing enterprises millions to maintain, and more to upgrade. Modernizing these systems to fully functional Web applications, however, is not as simple as adding flashy UIs and deploying them in a browser. It requires well-designed procedures to transform the legacy code to a common language, and utilize that data and business logic to deploy highly-functional, interactive applications ...
Holistic Service Management Is Critical to the Evolution of IT
[ Source: NetScout Systems, Inc. ]
December 2012-
IT executives have a significantly different mandate than they did just five years ago. Consumerization, virtualization and mobility have dramatically changed the way we deploy and use technology requiring a focus on the end-user experience, and on this vision the network needs to play a key role if IT departments are to execute service delivery management .
The evolution of simple applications into complex services has created a strong dependency between user experience, application ...
Survey: The State of Flash in Financial Services
[ Source: LSI ]
November 2012-
A variety of competitive, regulatory, and technology challenges continue to keep IT professionals awake at night. While new types of software systems address such challenges, flash-based storage and flash-based application acceleration technologies are vital to maximizing the benefits from such applications.
Download “Bullish on Data Center Flash“ to learn details of the state of flash-based technology deployments survey, such as:
More than three quarters (77 percent) of all financial services firms report ...
Award Winning Design Firm dwp Tackles Global Collaboration Challenges with Silver Peak
[ Source: Silver Peak ]
November 2012-
Design professionals and project managers at award-winning architecture and interior design firm dwp | design worldwide partnership collaborate and exchange large-size design blueprints and documents daily between offices in Asia Pacific and the Middle East.
With key productivity applications such as file, email, web, AutoCAD and Revit becoming more bandwidth-, processing- and storage-intensive, dwp turns to Silver Peak Virtual Acceleration Open Architecture (VXOA) software to accelerate its file transfers and optimize its WAN performance, ...
Building profitable cross-channel. Using analytics and personalized marketing to increase revenue and customer loyalty
[ Source: IBM ]
October 2012-
This white paper explores the fast-changing customer relationship landscape in financial services. It outlines strategies and technologies that financial services marketers can use to better understand customers and market effectively across traditional and digital channels, with sections on:
• Inbound marketing
• Event-based marketing
• Digital marketing and personalized retargeting
• Web analytics
• Mobile and social channels
• Customer lifecycle management
By combining analytics and cross-channel marketing automation, financial services providers ...
Forrester Consulting Report: Empowered Customers Drive Collaborative Business Evolution
[ Source: IBM ]
October 2012-
Today's organizations need to adapt quickly in both the how they do business and how they leverage technology, but research shows that many are falling short. Read this groundbreaking new study, conducted by Forrester Consulting on behalf of IBM, to understand how empowered customers are changing the way business is doing business - today and in the future.
Based on a survey of nearly 400 leaders in marketing, e-commerce, IT, customer service and supply ...
Magic Quadrant for Mobile Application Development Platforms
[ Source: Antenna Software ]
October 2012-
Mobile application development is a very important and strategic IT topic. In 2012, Gartner is making major updates to this research to reflect market convergence. We analyze platforms that allow enterprises to build, support and manage mobile applications for both customers and employees.
Bring Your Own Device (BYOD) & Business Networks
[ Source: Blue Coat ]
October 2012-
Learn how to control, optimize and accelerate BYOD traffic and minimize its impact on business applications.
Estimating the Cost of a GIS in the Amazon Cloud
[ Source: ESRI ]
October 2012-
Geographic information system (GIS) and information technology (IT) managers see the cloud as a compelling argument for leveraging off-premises hardware resources and reducing local infrastructure costs. But how does one go about calculating the cost of using cloud resources in lieu of using on-site infrastructure?
The purpose of this paper is to help the reader understand how costs are calculated for cloud services - using Amazon™ Elastic Compute Cloud (EC2) as an example - and ...
The Impact of Open Source in Financial Services: A Chief Architect's Perspective
[ Source: Black Duck Software ]
October 2012-
Black Duck seeks the insights of senior executives on open source software (OSS) trends and recently interviewed Eric Newcomer, an industry veteran with more than 30 years of experience. Eric was Chief Architect, Investment Banking IT for Credit Suisse, and he has also served as Chief Technical Officer of IONA Technologies. In this brief question-and answer interview he agreed to share his thoughts with the community on the use of open source in the financial services ...
IBM's State of Marketing Survey 2012: Marketers' Biggest Challenges and Opportunities Reveal the Rise of the Empowered Customer
[ Source: IBM ]
September 2012-
Marketing technology is enabling profound changes in an organization's relationship with customers, creating new challenges and new opportunities. Getting an in-depth look at how marketers from across the globe are responding to this empowered consumer provides important insights into the underlying characteristics of successful marketing organizations. The third annual IBM State of Marketing Survey 2012 provides precisely this kind of insight. The 2012 survey results deepen our understanding of marketing practitioners' level of technology adoption and maturity ...
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