Mar 19, 2014
Operational complexity within IT is increasing. BYOD, IaaS, PaaS, even consumer-level cloud-based services are rolling in the door, and IT has to effectively manage everything from legacy mainframes and traditional multi-tier application servers to ad hoc systems and personally owned mobile devices, while having less control over the environment and endpoints than ever.
At the same time, tolerance for downtime is decreasing, the cost of service slowdowns and interruptions is increasing, and the resources dedicated to manage the entire, complex, heterogeneous environment are flat at best. You don't have to have a crystal ball to see that this is a recipe for disaster.