by UC4 Software
Sep 01, 2011
Organizations are faced with endless pressure to lower infrastructure costs while improving quality of service (QoS) capabilities. However it is becoming increasingly difficult to achieve these goals without automating and integrating business and IT processes.
This paper examines the evolution of IT organizations as they move from static batch processing to dynamic workload automation capabilities that integrate with and understand business processes and trigger revenue-generating actions based on real-time requests.