Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......
BPM for Dummies
[ Source: IBM ]
August 2012-
Unleash the power of technology as a competitive advantage! Learn how your entire enterprise can become far more agile, helping you meet your goals with Business Process Management (BPM).
Download Business Process Management For Dummies, IBM Limited Edition, now and learn how BPM creates value through growth, improved performance, better productivity, higher staff effectiveness, and better customer service.
You discover why changing to BPM now makes sense for your organization, how ...
How To Build a Mission-Critical Data Center
[ Source: HP ]
May 2012-
Infrastructures must be able to quickly and cost-effectively adapt to evolving needs. Unfortunately, many companies cannot achieve this response with their current data center network architectures. The traditional three-tier model of access, aggregation, and core switching is an operational nightmare.
This white paper unveils a solution that streamlines the design of next-generation data centers to ensure the superior resiliency, performance, and agility that enterprise networks now require.
Sponsored by:<...
Avoiding the 8 Common Mistakes of Windows 7 Migration
[ Source: Dell/Microsoft ]
September 2011-
The recession put important things on hold for many organizations, like upgrading to new client systems. Now organizations such as yours are ready to upgrade and gain from better performance and efficiency by purchasing new laptops and notebooks with Windows 7 factory-installed.
Before you move dozens - or hundreds - of important business applications into a new environment, find out how other organizations tackled this challenge.
Download "Avoiding the 8 common mistakes of ...
Accountable Care and the Cloud: The Future of Medical IT
[ Source: Siemens ]
July 2011-
In this podcast, Dan Emig and David M. Hamilton of Siemens Medical explain how the cloud can help healthcare providers significantly improve business performance by shifting allocation of their limited budget and human resources away from lower-value back-office operations in favor of higher-value clinical and patient-facing services.
The cloud does this by 1) allowing healthcare IT organizations to leverage the economies of scale offered by shared, on-demand infrastructure and 2) providing turnkey access to state-of-the-art ...
Advanced Malware Exposed
[ Source: FireEye ]
May 2011-
This handbook shines a light on the dark corners of advanced malware, both to educate as well as to spark renewed efforts against these stealthy and persistent threats. By understanding the tools being used by criminals, we can better defend our nations, our critical infrastructures and our citizens. The "Operation Aurora" incident represents an example of how the threats have escalated, revealing how advanced malware is being used in a systematic, coordinated fashion to achieve ...
Creating a Timeline for Deploying Windows 7 and Eliminating Windows XP
[ Source: Dell/Microsoft ]
February 2012-
Windows XP support ends April 8, 2014. Therefore, organizations must decide when to begin their migration to Windows 7, set a target date to have Windows XP out and define the scope of the project.
This research paper reviews Gartner's key findings and recommendations for deploying Windows 7.
CISO Guide to Next Generation Threats
[ Source: FireEye ]
May 2011-
Over 95% of businesses unknowingly host compromised endpoints, despite their use of firewalls, intrusion prevention systems (IPS), antivirus and web gateways. This situation-the new status quo-results from criminals leveraging multiple zero-day vulnerabilities, commercial-quality toolkits and social media to perpetrate next-generation threats. These threats move "low and slow" and use several stages and channels to duck traditional defenses and find vulnerable systems and sensitive data.
Read this paper and learn how to regain the upper ...
8 Things That Could Affect Your Business IT Security In The Next Two Hours
[ Source: NETGEAR ]
August 2011-
Discover the secrets over-priced security consultants don't want you to know. Network security is not just about preventing a breach, it's about making every working day as productive as possible by preventing external threats.
Where should you start? Download this security brief and NETGEAR will show you the 8 things to do to improve your security posture right now.
Gartner Magic Quadrant for Enterprise LAN
[ Source: HP ]
May 2011-
Major LAN purchases and upgrades should not take place without a full competitive review. This Gartner Magic Quadrant reviews the strengths and weaknesses of the major players; including, Alcatel-Lucent, Avaya, Cisco, Extreme Networks, HP and Juniper Networks.
Seven Tips for Optimizing IT Costs
[ Source: Digital Fuel Technologies ]
May 2010-
Optimizing IT costs requires the ability to analyze IT service cost, utilization, alternatives, and business priorities together with flexible analysis and the ability to quickly explore what-if scenarios. This gives you the power to make intelligent decisions about investing in IT services that provide the greatest business value. Learn how to apply IT cost optimization to your hardware and software initiatives and service levels, through IT cost management.
Cummins saved $30 Million with IT Cost Management ~ case study video
[ Source: Digital Fuel Technologies ]
May 2010-
View the Cummins case study video to learn how they saved $30 million by implementing IT Financial Management best practices. Learn how they were able to:
• Control IT Spend and Usage
• Reduce inefficiencies
• Reduce waste
• Drive accurate IT cost allocations
Breakthrough Event & Fault Management for the New IT
[ Source: Rivermuse ]
October 2009-
The last twenty years have seen the complexity of enterprise and telecoms service delivery infrastructures grow beyond the economic viability of systems put in place to enable service management personnel to keep order. Infrastructure change and complexity are too great to manually maintain business logic.
RiverMuse ushers in a new era of groundbreaking innovation in event management in order to cost effectively support the rapid adoption of a dynamic service delivery infrastructure by ...
MavenWire Case Study
[ Source: Atlantic Global PLC ]
July 2009-
Read how MavenWire, a provider of independent Oracle Transportation Management (OTM) services, implemented Atlantic Global OnDemand to automate the capture of time and expenditure for its international consultancy operation, which is in a number of countries across the EMEA and North America regions.
Thinking Outside the Cell: 6 Questions to Ask Yourself About Spreadsheet Security
[ Source: Atlantic Global PLC ]
July 2009-
The overuse and abuse of spreadsheets presents a real danger to the security and competitiveness of your organisation. This paper aims to further the debate over the viability of spreadsheets versus commercial business systems by posing 6 questions you should ask yourself if you use spreadsheets to manage your finances, expenses, projects, contracts or resources. It explores the dangers of using spreadsheets and letting them get out of control.
In this paper are examples of the ...
New Enterprise Integration System At Abqaiq Plants
[ Source: Integration Objects ]
July 2009-
This case study examines the system integration solution provided by Integration Objects for Saudi Aramco's Abqaiq Plants. Saudi Aramco was having difficulties with a complex IT architecture that was cumbersome and a challenge to maintain. A solution from Integration Objects was able to provide a more simple IT architecture that was also more secure and ultimately helped Saudi Aramco optimize its operations.
Automation As A Component Of IT Risk Management
[ Source: UC4 Software ]
December 2008-
As enterprise software is increasingly used to automate complex business processes, IT is becoming an increasingly important factor for enterprisewide risk management. Unfortunately, as process chains become more and more complex and cross multiple business silos, it is often unclear how various processes link together—until a business function breaks down. If that happens, it is clearly a risk for the company. One method for companies to mitigate risk is to implement an automation solution ...
Open Architectures To Improve Plant Visibility And Performances
[ Source: Integration Objects ]
February 2009-
Manufacturing companies have invested large amounts of money in industrial automation infrastructures, but many have yet to realize the full value from their investment as many of these infrastructures remain islands of automation; information silos disconnected from other systems, including business systems. This paper will discuss some of the options available for integrating automation islands and for distributing information at any level in the organization. In particular, two main players in the system integration arena ...
Sustainable Government: Five Ways ECM Can Help You To Be Lean, Clean, And Green
[ Source: Optical Image Technology - DocFinity ]
April 2009-
Government has a tremendous responsibility to lead by example. Nowhere is this truer than in its efforts to lead the way with sustainable business. This article shows how government agencies can operate their agencies in efficiently, be environmentally proactive, save money, and improve constituent services by managing documents and work digitally with ECM.
Ensuring Web Service Quality for Service-Oriented Architectures (SOA's)
[ Source: Oracle ]
March 2009-
Web services hold the promise of integrating software applications from heterogeneous networks and exchanging information in a simple, standardized manner.
Current trends show that the vast majority of companies are moving to services-oriented architectures (SOAs) and deploying Web services within and across their IT infrastructure. However, the success of those deployments is determined not only by the integrations and innovations that Web services make possible, but also by how Web services affect the ...
PowerEdge vs. HP Proliant
[ Source: Dell/Intel® Xeon® ]
December 2012-
Discover the solution that promises to expand your email capacity and gain room to grow with IT Payback in less than 19 months. Review Now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other ...
Microsoft Sharepoint: Dell vs. HP
[ Source: Dell/Intel® Xeon® ]
December 2012-
Improve your Share Point performance. Gain IT payback in less than 36 months. Discover if Dell or HP is better suited for your needs. Review this whitepaper now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. ...
Controlling Your Power and Cooling Costs with Dell PowerEdge Servers and Intel® Xeon® Processors
[ Source: Dell/Intel® Xeon® ]
December 2012-
Today's powerful business-critical applications and the sheer amount of data created by businesses require organizations to invest in powerful servers that can handle the load. Review this executive brief to see how you can control your power and cooling costs. Review now.
Sponsored by:

Intel, the Intel logo, Xeon, ...
Simplify IT Management with Dell PowerEdge Servers
[ Source: Dell/Intel® Xeon® ]
December 2012-
It's critical that today's business be able to provide high-performance business applications to their users, secure and reliable storage for their data and quickly troubleshoot problems when they do occur. Review this Executive Brief to see how you can simplify IT Management with Dell PowerEdge Servers. Review Now.
Sponsored by:

<...
Server Consolidation and TCO: Dell vs. HP
[ Source: Dell/Intel® Xeon® ]
December 2012-
When selecting equipment of your virtualized infrastructure, discover the pros and cons of applying Dell PowerEdge and HP Proliant. Review Now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries
Holistic Service Management Is Critical to the Evolution of IT
[ Source: NetScout Systems, Inc. ]
December 2012-
IT executives have a significantly different mandate than they did just five years ago. Consumerization, virtualization and mobility have dramatically changed the way we deploy and use technology requiring a focus on the end-user experience, and on this vision the network needs to play a key role if IT departments are to execute service delivery management .
The evolution of simple applications into complex services has created a strong dependency between user experience, application ...
Systems Management Buyers Guide
[ Source: Dell KACE™ ]
November 2012-
Organizations of all sizes struggle to find an effective systems management solution scaled to their needs. KACE has developed a Systems Management Buyers Guide to find the product that meets your needs. Read it today.
Taming Software License Compliance through Automation: 10 Best Practices
[ Source: Dell KACE™ ]
November 2012-
Turn one of your biggest headaches - asset management - into a cost and time saving initiative. Learn about the 10 best practices to tame software license compliance. Read the white paper today.
The Best-of-Class Strategy Makes a Return in the Cloud Era
[ Source: UNIT4 CODA, Inc. ]
November 2012-
This report takes a look at UNIT4 and how the company's financial solution Coda Financials enables the financial executive to have a no-compromise approach to financial modeling and applications choice i.e. adding, keeping or changing business applications without losing control or increasing the risk of non-compliancy.
The Best-of-Class Financial Systems Strategy: An Alternative to ERP Platforms
[ Source: UNIT4 CODA, Inc. ]
November 2012-
This white paper features insight from the UNIT4 group (which includes the CODA Financials software suite) about the issues facing companies that need an adaptable financial system but not necessarily a full-blown enterprise resource planning (ERP) solution.
Also featured in this white paper: TEC's suggestions for identifying financial system functionality that will support your organization's changing processes. The latter portion of this white paper includes a descriptive checklist for soliciting such information about ...
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