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Overview: A crush of competing "top priorities" has left today's CIO in a very difficult position, which continues to get worse. Reduce complexity. Increase agility and flexibility. Be more responsive. Facilitate compliance. Spend more on innovation, and less on maintenance. And while IT is doing all that, it should also cut costs. It isn't surprising that IT is finding it hard to keep up. Business Service Automation uniquely addresses critical IT challenges: cost, complexity and compliance. This white paper introduces the concept of Business Service Automation, reviews its benefits, and provides a path by which the IT organization can move toward implementation.
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