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Overview: A crush of competing "top priorities" has left today's CIO in a very difficult position, which continues to get worse. Reduce complexity. Increase agility and flexibility. Be more responsive. Facilitate compliance. Spend more on innovation, and less on maintenance. And while IT is doing all that, it should also cut costs. It isn't surprising that IT is finding it hard to keep up. Business Service Automation uniquely addresses critical IT challenges: cost, complexity and compliance. This white paper introduces the concept of Business Service Automation, reviews its benefits, and provides a path by which the IT organization can move toward implementation.
Improving Customer Retention and Satisfaction
It is 5 times more expensive to acquire a new customer than to retain an old one. Good customer support is crucial when it comes...
Survive and Thrive in 2009
Virtually any IT or engineering department can find ways to reduce not only operating costs but also capital investment while maintaining and even improving service levels. Technology executives can drive...
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