Authored on: Jan 27, 2014
Aiming to manage your IT services efficiently and serve the business more effectively? Adapting to a constantly changing IT environment, while also meeting the needs of business and end users, requires a new approach to managing operations. The methodology that has emerged to fill this vacuum is called business service management (BSM). BSM focuses on connecting services to the underlying IT infrastructure regardless of provider, addressing issues before they impact business, improving overall service quality, and providing better visibility into onsite and cloud services.
Read the white paper on business service management principles that speed your business operations today.
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