Customer Satisfaction with Email Archiving Systems


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Date: March 2009
Type: White Paper
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Overview: Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries for two fundamental reasons:

- Because e-discovery and regulatory obligations require organizations to access their business records
- Because of the significant volume of email stored on servers, coupled with increasing use of email and growing attachment sizes, email storage is becoming very difficult to manage.

Osterman Research conducted a primary survey asking organizations about a variety of archiving systems. The purpose of this research was simply to understand the level of satisfaction that customers of Sunbelt Exchange Archiver (SEA) and other email archiving offerings report on a variety of metrics related to product and vendor performance. Among the offerings to which the SEA offering are compared in this white paper are Symantec Enterprise Vault, Autonomy ZANTAZ EAS, Barracuda Message Archiver, EMC EmailXtender and a wide variety of other leading -- and very capable -- email archiving solutions.

The goal of this white paper is to provide a point of comparison between SEA and other offerings in order to help decision makers in their archiving system evaluation process.

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