Oct 13, 2010
Download Many have talked about the gap between legal and IT, or the importance of records management to enabling more rigorous discovery or information disposal, but no one has measured how big the gap is or assessed what stakeholders on all sides believe is necessary or possible to do in order to close the gap. CGOC, in concert with EDRM and the new Information Management Reference Model project, decided to assess the gap and how companies are addressing it in a first-of-its-kind survey of legal, records, and IT stakeholders from financial services, energy, life sciences, insurance, consumer goods, chemical, and other industries. They were asked what they perceived as the benefits and barriers to better information governance and how well the traditional tools and processes worked. This CGOC Benchmark Report contains the results of the survey, which reveal both genuine consensus on the benefits as well as significant conflict in practices. While 98% of respondents believe defensible disposal is a key result of an information governance program, only 22% of companies were able to dispose of data today, and over 70% claimed their retention schedules were not actionable by IT or could be used only in disposition of physical records.