Aug 10, 2011
This white paper discusses seven key steps to aligning IT with the business.
Since managing IT as a business now ranks among the top five expenditures of most companies, IT can no longer be seen as only a technology supplier. IT must be seen to be adding value to the organization and providing corporate strategic capability.
IT business performance allows IT to change the focus from technology and production to customers and services. It enables IT to become service-oriented, aligning itself with the organization to provide customer-driven solutions to business problems.