Winning in the Age of Convergence: Product Framework for Communication Service Providers
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Overview: Convergence is changing the way communication service providers operate. Falling public-switched telephone network revenue and the convergence of voice, data, and mobility are forcing CSPs to formulate convergence-led growth strategies. Companies must have the process and IT flexibility to cut across silos of products and services. This article focuses on the complex product environment structure across CSPs and proposes a product framework.