Industrial CRM: General Practitioners Need Not Apply [ Source: TR Cutler ]
January 2008- The author in this paper explains that how a brain tumor demands a neurologist; similarly industrial CRM requires similar expertise. Whether fully integrated in ERP systems or stand alone industrial CRM, a general practitioner is not sufficient. The paper states that elimination of waste in the sales and marketing aspect of industry companies requires the capacity to read the data accurately; experience and specialization matters.

The Need for Customer-Centric CRM [ Source: EnterpriseWizard ]
January 2008- Most CRM products are focused more on sales management and reporting than on increasing revenue. This paper describes why they contribute so little to the bottom line and outlines the functionality that CRM systems must provide in order to have a direct impact on sales. Sales depend on more than the sales department, they depends on the entire organization working together to determine and satisfy the needs of the customer, turning initial sales into repeat ....

Solving Tech Support, CRM and Issue Tracking [ Source: Adapt Data Solutions ]
March 2009- This paper describes the implementation of a Web-based (SaaS) CRM and issue tracking platform for a Fortune 100 company in the oil and gas industry. The company worked with staff at Adapt Data Solutions to deliver a system that met its needs. Initial implementation was for a CRM/tech support system but eventually it was expanded to include eLearning, software downloads, repairs, and much more.

A Profitable Approach to Complaints Management [ Source: CDC Respond ]
February 2008- The point at which a customer complains is often the greatest test of the relationship between the customer and their service or product provider. So it is surprising that even today many insurance companies fail to recognize the value complaints can deliver to their organization. This paper explores how companies should begin to look anew at the role and value of complaints and feedback to their organization and to consider complaints no longer as a ....

Extending Oracle Siebel CRM With Oracle Fusion Middleware [ Source: Oracle ]
January 2008- This paper published by Oracle outlines how Oracle Fusion Middleware complements Oracle Siebel CRM (Customer Relationship Management) to help enterprises achieve greater flexibility and speed in their business and IT infrastructures. Beginning with Siebel 7.7 and continuing to Siebel 7.8, 8.0, Siebel 8.1 and beyond, Oracle is integrating and certifying components of Oracle Fusion Middleware with Oracle Siebel CRM to bring the value of these best-of-breed middleware products to Siebel customers. By addressing the cost ....

Leverage Operational Responsiveness to Increase Customer Satisfaction [ Source: Progress Software ]
August 2009- Beat the competition by responding immediately to customer actions through operational responsiveness.

Operational responsiveness is the ability of business processes and systems to respond to changing conditions and client interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk.

Download this whitepaper to learn how to incorporate operational responsiveness into business technology and to increase satisfaction through better responsiveness across your business.

Event Processing in Transport and Logistics: Business Transformation through Real-time Response [ Source: Progress Software ]
October 2009- In the transport and logistics market where timing is critical, a matter of minutes can make or break a performance-based contract. Your success will depend on your organization’s ability to visualize, monitor and act on internal events and external events that effect your operations.

In this white paper, Progress Apama’s David Olson reveals the four trends that deserve attention because they are where managing business events can have an impact:


• Consolidation
....

CORE Frameworks: MS Dynamics CRM Integration Options [ Source: Itransition ]
November 2009- CORE products significantly compliment other business solutions already utilized by companies, allowing for further automation of major business processes and building of a more efficient IT infrastructure. The extensive use of .NET technology makes development, further customization, and deployment of CORE products simpler and easier, and ensures better performance even with large volumes of data. Integration with Microsoft products, including CRM and ERP solutions, is smooth and transparent, ensuring consistency and security of transferred data, ....

CRM, ERP, BI, And SAP: Where Is The Business Benefit And ROI? [ Source: R3Now Consulting ]
September 2009- Success at achieving business results with IT must be the focus of your efforts. By stressing technology over business you will end up with a technology solution and not necessarily a business solution. Make business and business drivers the central focus of the IT investment and you will use technology correctly--technology then enables and supports business transformation. By addressing business needs you naturally address market forces, competitive pressures, and your value proposition(s). This type of ....

Meeting Compliance Requirements With Document Management Software [ Source: Cabinet NG ]
October 2009- Compliance is of primary concern to financial service, healthcare, and government organizations. Meeting compliance regulations have historically been perceived as an onerous burden. Today, leading companies are taking a broader approach to meeting compliance and are even embracing the benefits compliance offers. Meeting compliance must be a systemic process that touches all aspects of an organization. Most governmental regulations deal with the handling of business and personal information. Regulations are designed to protect against a ....