Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......
BPM for Dummies
[ Source: IBM ]
August 2012-
Unleash the power of technology as a competitive advantage! Learn how your entire enterprise can become far more agile, helping you meet your goals with Business Process Management (BPM).
Download Business Process Management For Dummies, IBM Limited Edition, now and learn how BPM creates value through growth, improved performance, better productivity, higher staff effectiveness, and better customer service.
You discover why changing to BPM now makes sense for your organization, how ...
How To Build a Mission-Critical Data Center
[ Source: HP ]
May 2012-
Infrastructures must be able to quickly and cost-effectively adapt to evolving needs. Unfortunately, many companies cannot achieve this response with their current data center network architectures. The traditional three-tier model of access, aggregation, and core switching is an operational nightmare.
This white paper unveils a solution that streamlines the design of next-generation data centers to ensure the superior resiliency, performance, and agility that enterprise networks now require.
Sponsored by:<...
Avoiding the 8 Common Mistakes of Windows 7 Migration
[ Source: Dell/Microsoft ]
September 2011-
The recession put important things on hold for many organizations, like upgrading to new client systems. Now organizations such as yours are ready to upgrade and gain from better performance and efficiency by purchasing new laptops and notebooks with Windows 7 factory-installed.
Before you move dozens - or hundreds - of important business applications into a new environment, find out how other organizations tackled this challenge.
Download "Avoiding the 8 common mistakes of ...
Accountable Care and the Cloud: The Future of Medical IT
[ Source: Siemens ]
July 2011-
In this podcast, Dan Emig and David M. Hamilton of Siemens Medical explain how the cloud can help healthcare providers significantly improve business performance by shifting allocation of their limited budget and human resources away from lower-value back-office operations in favor of higher-value clinical and patient-facing services.
The cloud does this by 1) allowing healthcare IT organizations to leverage the economies of scale offered by shared, on-demand infrastructure and 2) providing turnkey access to state-of-the-art ...
Advanced Malware Exposed
[ Source: FireEye ]
May 2011-
This handbook shines a light on the dark corners of advanced malware, both to educate as well as to spark renewed efforts against these stealthy and persistent threats. By understanding the tools being used by criminals, we can better defend our nations, our critical infrastructures and our citizens. The "Operation Aurora" incident represents an example of how the threats have escalated, revealing how advanced malware is being used in a systematic, coordinated fashion to achieve ...
Creating a Timeline for Deploying Windows 7 and Eliminating Windows XP
[ Source: Dell/Microsoft ]
February 2012-
Windows XP support ends April 8, 2014. Therefore, organizations must decide when to begin their migration to Windows 7, set a target date to have Windows XP out and define the scope of the project.
This research paper reviews Gartner's key findings and recommendations for deploying Windows 7.
CISO Guide to Next Generation Threats
[ Source: FireEye ]
May 2011-
Over 95% of businesses unknowingly host compromised endpoints, despite their use of firewalls, intrusion prevention systems (IPS), antivirus and web gateways. This situation-the new status quo-results from criminals leveraging multiple zero-day vulnerabilities, commercial-quality toolkits and social media to perpetrate next-generation threats. These threats move "low and slow" and use several stages and channels to duck traditional defenses and find vulnerable systems and sensitive data.
Read this paper and learn how to regain the upper ...
8 Things That Could Affect Your Business IT Security In The Next Two Hours
[ Source: NETGEAR ]
August 2011-
Discover the secrets over-priced security consultants don't want you to know. Network security is not just about preventing a breach, it's about making every working day as productive as possible by preventing external threats.
Where should you start? Download this security brief and NETGEAR will show you the 8 things to do to improve your security posture right now.
Gartner Magic Quadrant for Enterprise LAN
[ Source: HP ]
May 2011-
Major LAN purchases and upgrades should not take place without a full competitive review. This Gartner Magic Quadrant reviews the strengths and weaknesses of the major players; including, Alcatel-Lucent, Avaya, Cisco, Extreme Networks, HP and Juniper Networks.
Thinking Outside the Cell: 6 Questions to Ask Yourself About Spreadsheet Security
[ Source: Atlantic Global PLC ]
July 2009-
The overuse and abuse of spreadsheets presents a real danger to the security and competitiveness of your organisation. This paper aims to further the debate over the viability of spreadsheets versus commercial business systems by posing 6 questions you should ask yourself if you use spreadsheets to manage your finances, expenses, projects, contracts or resources. It explores the dangers of using spreadsheets and letting them get out of control.
In this paper are examples of the ...
The Need for Customer-Centric CRM
[ Source: EnterpriseWizard ]
January 2008-
Most CRM products are focused more on sales management and reporting than on increasing revenue. This paper describes why they contribute so little to the bottom line and outlines the functionality that CRM systems must provide in order to have a direct impact on sales. Sales depend on more than the sales department, they depends on the entire organization working together to determine and satisfy the needs of the customer, turning initial sales into repeat ...
Privacy Advisor: Using Multichannel Contact Management to Eliminate Risk and Drive Revenue
[ Source: Gryphon Networks ]
November 2010-
Understand the finer points of using centralized, multichannel contact management technology to eliminate regulatory risk and drive revenue.
Discover Privacy Advisor, Gryphon's fully-integrated CRM tool that increases your contacts while guaranteeing compliance across all channels. Respond to consumer preferences with relevant messaging that builds business and creates customer value. Learn to avoid the perceived onslaught of unnecessary or intrusive marketing messages that make consumers choose opt out over opt in. And recognize the ...
Four Secrets to Infrastructural Innovations
[ Source: Oracle ]
June 2010-
Over time, enterprises customize their packaged applications to meet their unique business needs, which results in code sprawl, architectural chaos and brittle applications.
Download this executive briefing to learn how current IT methodology for implementing application integrations and business process automation is failing. Discover four established patterns of innovation that help organizations avoid these negative consequences.
Learn how a shared services infrastructure using Oracle SOA Suite can replace today's IT vulnerabilities ...
Meeting Compliance Requirements With Document Management Software
[ Source: Cabinet NG ]
October 2009-
Compliance is of primary concern to financial service, healthcare, and government organizations. Meeting compliance regulations have historically been perceived as an onerous burden. Today, leading companies are taking a broader approach to meeting compliance and are even embracing the benefits compliance offers. Meeting compliance must be a systemic process that touches all aspects of an organization. Most governmental regulations deal with the handling of business and personal information. Regulations are designed to protect against a ...
A White paper on Social Media for Banks and Financial Services Firms
[ Source: zensar ]
June 2010-
This paper provides bankers with the background needed to understand the world of social media and to determine how to best navigate within this changing online demography. It is intended to provide a blueprint of what social media is today and how it can be harnessed for banks and financial services firms. The paper also discusses a model with recommended practices for the successful implementation of social media planning strategy.
The following topics are addressed ...
Automated CRM Marketing Can Optimize Customer Life Cycle
[ Source: Engagement Systems ]
January 2009-
In this white paper, you’ll learn how to transform your CRM system from a passive data center into a profit-driving machine that automates time-consuming sales and marketing processes for increased sales, reduced costs, and a better ROI for your CRM investment.
Additionally, you'll learn how to dramatically increase the return on your CRM investment and build long-term revenue by:
- Building a solid communications plan and budget allocation based upon the ...
[WHITE PAPER]
CRM - Worth the Investment
[ Source: AbilityCRM ]
April 2008-
The process of determining the value of an investment in CRM differs depending on the viewpoint of the decision maker. This special report examines the decision criteria from three viewpoints: the CEO, the CFO and the CIO.
Managing the Multi-Company Corporation
[ Source: NetSuite ]
May 2008-
Managing the books in any company is increasingly challenging in the face of GAAP, Sarbanes-Oxley, and the International Financial Reporting Standards (IFRS). The complexity increases for entrepreneurs who start and manage multiple companies, and for growing businesses that include subsidiaries in other countries. But the challenge in managing several separate entities isn't just in closing the books — it is also in the everyday issues of managing a diverse sales force, with forecasts, quotes, sales, and ...
Implementing Mobility Solutions in the Pharmaceutical Sector: Strategies and Key Success Factors
[ Source: British Telecommunications ]
January 2008-
Companies in the pharmaceutical industry are already significant investors in mobile technology and services, with this now accounting on average for more than 10% of their total spending on Information Communications Technology (ICT) budget. The level of investment is now rising further as pharma businesses take advantage of new mobile data solutions, both for general applications such as e-mail and intranet access but also for more targeted applications, for example those focused on Customer Relationship Management (...
Service Cloud: Deliver Next Generation of Customer Service
[ Source: Salesforce.com ]
December 2012-
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use it as a force multiplier for your support organization, and revenue generator for your sales and marketing teams.
Salesforce.com Positioned as a Leader in the Gartner Magic Quadrant for CRM Customer Service Contact Centers
[ Source: Salesforce.com ]
December 2012-
Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.
Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at the lowest cost, while increasing:<...
Meet Customers Where They Are eBook: Incorporating Social Media Into Your Customer Service Strategy
[ Source: Salesforce.com ]
December 2012-
In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues. Get the eBook now!
Building profitable cross-channel. Using analytics and personalized marketing to increase revenue and customer loyalty
[ Source: IBM ]
October 2012-
This white paper explores the fast-changing customer relationship landscape in financial services. It outlines strategies and technologies that financial services marketers can use to better understand customers and market effectively across traditional and digital channels, with sections on:
• Inbound marketing
• Event-based marketing
• Digital marketing and personalized retargeting
• Web analytics
• Mobile and social channels
• Customer lifecycle management
By combining analytics and cross-channel marketing automation, financial services providers ...
IBM's State of Marketing Survey 2012: Marketers' Biggest Challenges and Opportunities Reveal the Rise of the Empowered Customer
[ Source: IBM ]
September 2012-
Marketing technology is enabling profound changes in an organization's relationship with customers, creating new challenges and new opportunities. Getting an in-depth look at how marketers from across the globe are responding to this empowered consumer provides important insights into the underlying characteristics of successful marketing organizations. The third annual IBM State of Marketing Survey 2012 provides precisely this kind of insight. The 2012 survey results deepen our understanding of marketing practitioners' level of technology adoption and maturity ...
CRM Market Evaluation by Nucleus Research
[ Source: Salesforce.com ]
September 2012-
Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business. This Matrix will help you evaluate additions, upgrades, and changes to core CRM solutions.
Top 10 Features Small and Medium Businesses Need in a CRM Solution
[ Source: Salesforce.com ]
September 2012-
All sized organizations now recognize the value of using a CRM solution to manage interactions with customers, clients and sales prospects. This whitepaper helps small and medium sized businesses evaluate best CRM features to help solve challenges as they grow. Download now.
Deliver Trusted Data and Deeper Insights
[ Source: SAP ]
September 2012-
Today's data explosion forces you to remove inefficiencies from data management
processes. SAP? BusinessObjects™ Data Services software helps integrate, transform, and improve your data at the enterprise level, letting you cost effectively deliver trusted information to all critical business functions.
The solution empowers IT groups with data profiling and text analysis tools to optimize operations, boost data quality, and gain essential access to disparate sources and applications.
Continuous Intelligence from Real Time Business Events
[ Source: SAP ]
September 2012-
A continuous flow of new information about your markets, customers, partners, and
more is streaming into your business. Quickly making sense of this deluge of information
is vital to maintaining a competitive edge. With SAP® Sybase® Event Stream
Processor software, you can build applications that continuously glean intelligence
from real-time business events-and understand and respond to what's happening
right now.
How enabling Supply Chain visibility can improve the bottom line
[ Source: IBM ]
August 2012-
Virtually any supply chain inefficiency impacts the bottom line. Linking the operational benefits to the financial supply chain can help ensure that, overall, the organization reduces cost.
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