CRM Mastery Product Review - Neocase CS


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Date: October 2006
Type: White Paper
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Overview: The CRM Mastery whitepaper covers in detail the Neocase CS product from start to finish, as analyzed by CRM industry expert, Jim Berkowitz. The paper discusses the key features of the product vs. industry standards for a solution similar in functionality. Certain aspects of the benefits of such customer service functionality as collaborative workflow, case management, workflows, self-service, knowledge base, advanced SLA management, and audit trails, to name a few, are highlighted.

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