Jan 14, 2010
Download Service management, as part of the supply-chain management, is the link between the sales department and customers. Its goal is to optimize the service-intensive supply chains, which tend to be more and more complex. Service management is usually linked to operations support systems. Systems that use service management can include order management, inventory management, activation, maintenance, performance diagnostics, and several other types of support systems. A well-run service management process ensures that these systems are working optimally and error free.