Apr 09, 2012
Many of the latest initiatives in the IT world are focused around aligning IT resources more closely with business users and business needs. The more that IT can reduce the gap between the requirement of the business community and the fulfillment of these requirements, the greater the improvement in business performance.
Companies become more agile and responsive to market changes and new opportunities; governance and risk can be managed more effectively through better business-oriented visibility of operational execution; and process can be streamlined and automated to improve customer service and reduce costs.
This report focuses on one such area that has seen great strides recently, that of improved decision-making.