Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......
BPM for Dummies
[ Source: IBM ]
August 2012-
Unleash the power of technology as a competitive advantage! Learn how your entire enterprise can become far more agile, helping you meet your goals with Business Process Management (BPM).
Download Business Process Management For Dummies, IBM Limited Edition, now and learn how BPM creates value through growth, improved performance, better productivity, higher staff effectiveness, and better customer service.
You discover why changing to BPM now makes sense for your organization, how ...
[WHITE PAPER]
How To Build a Mission-Critical Data Center
[ Source: HP ]
May 2012-
Infrastructures must be able to quickly and cost-effectively adapt to evolving needs. Unfortunately, many companies cannot achieve this response with their current data center network architectures. The traditional three-tier model of access, aggregation, and core switching is an operational nightmare.
This white paper unveils a solution that streamlines the design of next-generation data centers to ensure the superior resiliency, performance, and agility that enterprise networks now require.
Sponsored by:<...
[WHITE PAPER]
Avoiding the 8 Common Mistakes of Windows 7 Migration
[ Source: Dell/Microsoft ]
September 2011-
The recession put important things on hold for many organizations, like upgrading to new client systems. Now organizations such as yours are ready to upgrade and gain from better performance and efficiency by purchasing new laptops and notebooks with Windows 7 factory-installed.
Before you move dozens - or hundreds - of important business applications into a new environment, find out how other organizations tackled this challenge.
Download "Avoiding the 8 common mistakes of ...
[WHITE PAPER]
Accountable Care and the Cloud: The Future of Medical IT
[ Source: Siemens ]
July 2011-
In this podcast, Dan Emig and David M. Hamilton of Siemens Medical explain how the cloud can help healthcare providers significantly improve business performance by shifting allocation of their limited budget and human resources away from lower-value back-office operations in favor of higher-value clinical and patient-facing services.
The cloud does this by 1) allowing healthcare IT organizations to leverage the economies of scale offered by shared, on-demand infrastructure and 2) providing turnkey access to state-of-the-art ...
[WEBCAST]
Advanced Malware Exposed
[ Source: FireEye ]
May 2011-
This handbook shines a light on the dark corners of advanced malware, both to educate as well as to spark renewed efforts against these stealthy and persistent threats. By understanding the tools being used by criminals, we can better defend our nations, our critical infrastructures and our citizens. The "Operation Aurora" incident represents an example of how the threats have escalated, revealing how advanced malware is being used in a systematic, coordinated fashion to achieve ...
[WHITE PAPER]
Creating a Timeline for Deploying Windows 7 and Eliminating Windows XP
[ Source: Dell/Microsoft ]
February 2012-
Windows XP support ends April 8, 2014. Therefore, organizations must decide when to begin their migration to Windows 7, set a target date to have Windows XP out and define the scope of the project.
This research paper reviews Gartner's key findings and recommendations for deploying Windows 7.
[WHITE PAPER]
CISO Guide to Next Generation Threats
[ Source: FireEye ]
May 2011-
Over 95% of businesses unknowingly host compromised endpoints, despite their use of firewalls, intrusion prevention systems (IPS), antivirus and web gateways. This situation-the new status quo-results from criminals leveraging multiple zero-day vulnerabilities, commercial-quality toolkits and social media to perpetrate next-generation threats. These threats move "low and slow" and use several stages and channels to duck traditional defenses and find vulnerable systems and sensitive data.
Read this paper and learn how to regain the upper ...
[WHITE PAPER]
8 Things That Could Affect Your Business IT Security In The Next Two Hours
[ Source: NETGEAR ]
August 2011-
Discover the secrets over-priced security consultants don't want you to know. Network security is not just about preventing a breach, it's about making every working day as productive as possible by preventing external threats.
Where should you start? Download this security brief and NETGEAR will show you the 8 things to do to improve your security posture right now.
[WHITE PAPER]
Gartner Magic Quadrant for Enterprise LAN
[ Source: HP ]
May 2011-
Major LAN purchases and upgrades should not take place without a full competitive review. This Gartner Magic Quadrant reviews the strengths and weaknesses of the major players; including, Alcatel-Lucent, Avaya, Cisco, Extreme Networks, HP and Juniper Networks.
[WHITE PAPER]
Sort results by:
Published date |
Company name
Running Business-Critical PHP Applications on the Cloud with High Availability (HA)
[ Source: Zend ]
September 2011-
In this white paper, we describe in detail the three key areas you need to understand to successfully launch and manage business-critical PHP applications in the cloud.
• How to understand and minimize complexity when migrating PHP applications to the cloud
• A customizable best-practices approach to deploying and managing PHP applications in the cloud for High Availability
• A joint solution from RightScale and Zend that helps organizations deploy and manage ...
[WHITE PAPER]
Cloud Computing: Key Infrastructure Elements
[ Source: IBM ]
April 2010-
Cloud computing is an emerging computing model by which users can gain access to their applications from anywhere, through any connected device. A user-centric interface makes the cloud infrastructure supporting the applications transparent to users.
The applications reside in massively scalable data centers where computational resources can be dynamically provisioned and shared to achieve significant economies of scale. Thanks to a strong service management platform, the management costs of adding more IT resources ...
[WHITE PAPER]
Modeling the Virtual Data Center
[ Source: Elastra ]
November 2009-
The transition to cloud computing is not simply about outsourcing or applying old technology to new IT processes, it signals a shift in how IT is designed and delivered. The ultimate value of cloud computing is realized by significantly reducing lead times needed to deliver critical business services. And, to realize this value, a new approach to modeling the new “virtual” data center should be considered.
The quickest path to model-driven automation within ...
[WHITE PAPER]
MavenWire Case Study
[ Source: Atlantic Global PLC ]
July 2009-
Read how MavenWire, a provider of independent Oracle Transportation Management (OTM) services, implemented Atlantic Global OnDemand to automate the capture of time and expenditure for its international consultancy operation, which is in a number of countries across the EMEA and North America regions.
[CASE STUDY]
Pacific Timesheet Just In Time Tracking
[ Source: Pacific Timesheet ]
June 2009-
Pacific Timesheet is Web-based timesheet software that provides payroll, project, job costing, time, and attendance features in one system. Other modules include automated approvals, billing and pay rates, time-off scheduling, custom reporting, iPhone timesheet, IVR integration, time clock integration, and DCAA compliance. The software supports all major operating systems and browsers. It is available in license or ASP/online.
[WHITE PAPER]
Ensuring Web Service Quality for Service-Oriented Architectures (SOA's)
[ Source: Oracle ]
March 2009-
Web services hold the promise of integrating software applications from heterogeneous networks and exchanging information in a simple, standardized manner.
Current trends show that the vast majority of companies are moving to services-oriented architectures (SOAs) and deploying Web services within and across their IT infrastructure. However, the success of those deployments is determined not only by the integrations and innovations that Web services make possible, but also by how Web services affect the ...
[WHITE PAPER]
The Total Economic Impact of Daptiv PPM
[ Source: Daptiv ]
March 2009-
In August 2008, Daptiv commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying Daptiv PPM. Daptiv PPM is on-demand collaborative business software that allows organizations to select, staff, and manage projects across teams, departments, and divisions. This study illustrates the financial impact of deploying Daptiv PPM in a medium-sized, multi-location retail organization. In conducting in-depth interviews with four existing customers, Forrester found that these ...
[WHITE PAPER]
Five Things You Should Know About 3D CAD Software
[ Source: PTC ]
November 2008-
You may be spending most of your time making design changes
instead of creating new designs. But with the right 3D CAD
software, you can solve this problem – and quite a few others.
[WHITE PAPER]
Magic Quadrant for Application Delivery Controllers
[ Source: Citrix ]
July 2008-
Gartner summarizes its view on Application Delivery Controllers, evaluates strengths and weaknesses of solutions, and provides Magic Quadrant reporting for a quick comparison across all vendors. Learn from Gartner how you can benefit from an all-in-one device that delivers the highest levels of availability, performance and security
[WHITE PAPER]
Nexaweb Advance: End-to-End Application Modernization
[ Source: Nexaweb ]
March 2008-
Legacy applications built with technologies like PowerBuilder, ColdFusion (v5 and older) Oracle Forms, COBOL and Visual Basic are costing enterprises millions to maintain, and more to upgrade. Modernizing these systems to fully functional Web applications, however, is not as simple as adding flashy UIs and deploying them in a browser. It requires well-designed procedures to transform the legacy code to a common language, and utilize that data and business logic to deploy highly-functional, interactive applications ...
[WHITE PAPER]
Sort results by:
Published date |
Company name
Service Cloud: Deliver Next Generation of Customer Service
[ Source: Salesforce.com ]
December 2012-
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use it as a force multiplier for your support organization, and revenue generator for your sales and marketing teams.
[WHITE PAPER]
Salesforce.com Positioned as a Leader in the Gartner Magic Quadrant for CRM Customer Service Contact Centers
[ Source: Salesforce.com ]
December 2012-
Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.
Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at the lowest cost, while increasing:<...
[WHITE PAPER]
Meet Customers Where They Are eBook: Incorporating Social Media Into Your Customer Service Strategy
[ Source: Salesforce.com ]
December 2012-
In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues. Get the eBook now!
[WHITE PAPER]
The Virtual Office: The Next-Generation Workplace
[ Source: Wipro Technologies ]
December 2012-
Enabling mobile access to corporate applications drives workforce productivity, while self-service capabilities and a cost-efficient architecture speed adoption. Several trends make the Virtual Office an emerging, effective alternative to the traditional desktop: worker mobility, desktop virtualization and cloud computing.
[WHITE PAPER]
Forrester Report: Supply Chain's Role in Commerce Evolution
[ Source: IBM ]
December 2012-
In order to engage customers in relevant, personalized ways, today?s organizations need to deliver extraordinary experiences across all channels?online and offline. A flexible, integrated supply chain is key, but poor collaboration, low investment, and high volatility make it hard for supply chain leaders to transform their approach.
Read the results of a survey of nearly 400 business leaders to learn about the new strategic imperatives for supply chain leaders, and discover the ...
[WHITE PAPER]
Driving New and Organic Growth: Identify and Capitalize on Enterprise Leads and Referrals
[ Source: NexJ ]
November 2012-
More and more, multi-line insurance organizations are focusing on driving revenue opportunities through leads, referrals and enterprise cross-selling. As a result, the lead and referral management paradigm has expanded beyond traditional lead generation methods to include new opportunities derived by mining existing customer bases for cross line of business and cross-product leads and referrals.
Download the whitepaper, Driving New and Organic Growth:Identify and Capitalize on Enterprise Leads and Referrals, and learn how ...
[WHITE PAPER]
A Fresh Approach to Resource Management using Project Portfolio and Application Portfolio Management
[ Source: Innotas ]
November 2012-
Are your IT resources focusing on innovative and strategic initiatives that drive business growth? According to Forrester, the typical IT organization expends an overwhelming 73% of its human and capital resources on maintaining a growing inventory of applications and supporting infrastructure. Watch this on-demand webinar-A Fresh Approach to Resource Management using Cloud-based PPM and APM and learn how your IT organization can be more innovative and efficient in resource management. You’ll discover how the Innotas ...
[WEBCAST]
Project Management Office: Seeing the Whole Picture: Project Portfolio Management gives PMOs the Tools and Techniques to Get Lean in Lean Times
[ Source: Innotas ]
November 2012-
Read this whitepaper to find out why being a more strategic organization requires PMO applications, or support tools, that provide visibility, accountability, and control including resource, request, and time-management.
[WHITE PAPER]
Project Scoring & Prioritization for Maximum Results: Building a System for Picking the Right IT Projects for your Organization
[ Source: Innotas ]
November 2012-
Scoring and prioritizing IT projects is still one of the biggest challenges and most neglected processes in many IT organizations. The Innotas eBook on scoring & prioritization will help you build a system for picking the right IT projects for your organization.
[WHITE PAPER]
The Smart Approach to IT Resource Management
[ Source: Innotas ]
November 2012-
Learn the smart approach to IT Resource Management. This whitepaper from Innotas-the leader in cloud solutions for Project Portfolio and Application Portfolio Management-identifies why effective resource management is crucial for any IT department.
[WHITE PAPER]
VENDOR INDEX 0-9 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
View All Categories
Business Intelligence : Analytics, Business Process Management, Content management, Dashboards, Data Mining, Performance Management, Databases, Datamarts/Data Warehouses, Information Management, Knowledge Management, Data Quality
Development : Open Source, Windows/.NET, Web Development, Security, Mobility, Java, High Performance Computing, Embedded Systems, Development Tools, Database, Architecture & Design, C/C++
Government : Cloud/SaaS, Leadership, Information Management, Federal, Mobile & Wireless, State & Local, Enterprise Applications, Security, Policy & Regulation, Enterprise Architecture
Hardware : Virtualization Hardware, Windows Servers, Utility/On-demand Computing, Unix/Linux servers, Supercomputers, Peripherals, Macintosh, Handhelds/PDAs, Grid/Cluster Computing, Desktops/PCs, Data centers, Blades, Processors
Healthcare : Interoperability, Administration systems, Clinical information systems, Electronic medical records, The Patient, Security & Privacy, Leadership, Policy & Regulation, Mobile & Wireless
Infrastructure : ATM, Ethernet/Gigabit Ethernet, Frame relay, IPv6, Traffic Management, Network/Systems Management, PBXs, Printers, Remote Access, Routers, Switches, UPS, VPNs, WAN Optimization/Acceleration, Wide Area File Services
Internet : B2B, B2C, Browsers, E-Business/E-Commerce, E-retail, Google, Web Development, Internet Security, Search, Social Networks, Traffic Reporting/Monitoring, Web 2.0, Internet Policy
Management : Career Development, Training, Small-Medium Business, Salary/Compensation, ROI/TCO, Regulation/Compliance, Recruiting, Personnel Management, Outsourcing, Legal, H-1B, Executive Insights/Interviews, Workplace Trends
Mobility : WLAN, Wireless Security, Wi-Fi/WiMax, Wi-Fi VOIP, Smartphones, 3G Wireless/Broadband, Muni Wireless, Mobile Messaging, Mobile Business, Fixed Mobile Convergence, 802.11x, RFID
Personal Tech : Blackberry, Bluetooth, Bluray, Digital Cameras, Digital Music, Digital Rights Management, Virtual worlds, iPhone, iPod, Peripherals, Smartphones, TVs/Home Theater, Global Positioning Systems
Security : Security Administration, End user/Client Security, Encryption, Cyberterror, Attacks/Breaches, Application Security, Antivirus, NAC, Perimeter Security, Privacy, Vulnerabilities and Threats, Storage Security, Intrusion Prevention
Services : Telecom/Voice Services, Business Process Outsourcing, Business Services, Disaster Recovery, Systems Integration, Hosted Storage, Internet/Data Services, Outsourcing, Software as a Service, Hosted Applications
Software : Web Services, Service Oriented Architecture, Server Virtualization, Productivity Applications, Operating Systems, Open Source, Linux, Hosted Software/Applications, ERP, Development Tools, Databases, Database Applications, CRM, Business Systems Management, Integration, Application Optimization
Storage : Data protection, Disaster Recovery, Removable/Portable Storage, Security, Storage Fabrics, Storage Systems, Virtualization
Telecom : VOIP, Unified Communications, Voice services, PBXs, Internet policy, Presence, Collaboration Systems, Business, Regulation, Call Centers
Windows/Microsoft : Applications, Internet Explorer, Microsoft Company News, Security, Open Source, Operating system, Office Suite
More Software Resources