ACES: Beyond The Perfect Order


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Source: Jagged Peak
Date: March 2009
Type: White Paper
Rating: (0)

Overview: Jagged Peak developed ACES (Achieving Customer Experience Superiority), a measurement model that establishes the industry’s first link between customer experience and order fulfillment. With ACES, Jagged Peak's clients have improved customer experiences to new levels of competitive advantage--increasing customer satisfaction and helping them achieve lifelong return buyers. ACES can slash time and cost throughout the order capture to delivery cycle, delivering strong customer service while boosting profit. It redefines performance, obsoletes traditional metrics, and exposes new opportunities, according to the company.

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