Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......
BPM for Dummies
[ Source: IBM ]
August 2012-
Unleash the power of technology as a competitive advantage! Learn how your entire enterprise can become far more agile, helping you meet your goals with Business Process Management (BPM).
Download Business Process Management For Dummies, IBM Limited Edition, now and learn how BPM creates value through growth, improved performance, better productivity, higher staff effectiveness, and better customer service.
You discover why changing to BPM now makes sense for your organization, how ...
How To Build a Mission-Critical Data Center
[ Source: HP ]
May 2012-
Infrastructures must be able to quickly and cost-effectively adapt to evolving needs. Unfortunately, many companies cannot achieve this response with their current data center network architectures. The traditional three-tier model of access, aggregation, and core switching is an operational nightmare.
This white paper unveils a solution that streamlines the design of next-generation data centers to ensure the superior resiliency, performance, and agility that enterprise networks now require.
Sponsored by:<...
Avoiding the 8 Common Mistakes of Windows 7 Migration
[ Source: Dell/Microsoft ]
September 2011-
The recession put important things on hold for many organizations, like upgrading to new client systems. Now organizations such as yours are ready to upgrade and gain from better performance and efficiency by purchasing new laptops and notebooks with Windows 7 factory-installed.
Before you move dozens - or hundreds - of important business applications into a new environment, find out how other organizations tackled this challenge.
Download "Avoiding the 8 common mistakes of ...
Accountable Care and the Cloud: The Future of Medical IT
[ Source: Siemens ]
July 2011-
In this podcast, Dan Emig and David M. Hamilton of Siemens Medical explain how the cloud can help healthcare providers significantly improve business performance by shifting allocation of their limited budget and human resources away from lower-value back-office operations in favor of higher-value clinical and patient-facing services.
The cloud does this by 1) allowing healthcare IT organizations to leverage the economies of scale offered by shared, on-demand infrastructure and 2) providing turnkey access to state-of-the-art ...
Advanced Malware Exposed
[ Source: FireEye ]
May 2011-
This handbook shines a light on the dark corners of advanced malware, both to educate as well as to spark renewed efforts against these stealthy and persistent threats. By understanding the tools being used by criminals, we can better defend our nations, our critical infrastructures and our citizens. The "Operation Aurora" incident represents an example of how the threats have escalated, revealing how advanced malware is being used in a systematic, coordinated fashion to achieve ...
Creating a Timeline for Deploying Windows 7 and Eliminating Windows XP
[ Source: Dell/Microsoft ]
February 2012-
Windows XP support ends April 8, 2014. Therefore, organizations must decide when to begin their migration to Windows 7, set a target date to have Windows XP out and define the scope of the project.
This research paper reviews Gartner's key findings and recommendations for deploying Windows 7.
CISO Guide to Next Generation Threats
[ Source: FireEye ]
May 2011-
Over 95% of businesses unknowingly host compromised endpoints, despite their use of firewalls, intrusion prevention systems (IPS), antivirus and web gateways. This situation-the new status quo-results from criminals leveraging multiple zero-day vulnerabilities, commercial-quality toolkits and social media to perpetrate next-generation threats. These threats move "low and slow" and use several stages and channels to duck traditional defenses and find vulnerable systems and sensitive data.
Read this paper and learn how to regain the upper ...
8 Things That Could Affect Your Business IT Security In The Next Two Hours
[ Source: NETGEAR ]
August 2011-
Discover the secrets over-priced security consultants don't want you to know. Network security is not just about preventing a breach, it's about making every working day as productive as possible by preventing external threats.
Where should you start? Download this security brief and NETGEAR will show you the 8 things to do to improve your security posture right now.
Gartner Magic Quadrant for Enterprise LAN
[ Source: HP ]
May 2011-
Major LAN purchases and upgrades should not take place without a full competitive review. This Gartner Magic Quadrant reviews the strengths and weaknesses of the major players; including, Alcatel-Lucent, Avaya, Cisco, Extreme Networks, HP and Juniper Networks.
Backup and Recovery Challenges with Sharepoint
[ Source: Autonomy ]
May 2010-
Almost 70% of organizations these days are either planning or already have SharePoint deployed as a platform for collaboration within their IT infrastructure. But with this success we are seeing SharePoint go through the same growing pains many other Microsoft products went through in their initial success stages. With the high-speed adoption of Exchange in the mid-1990s, we saw the volume of information grow to where the backup systems started to buckle under the ever-increasing ...
Enterprise Architecture With SOA
[ Source: Wipro Technologies ]
February 2010-
In today’s challenging and globalized business, drastic IT technology growth has enabled organizations to do business around the globe in a virtual boundary less environment. Enterprise Architecture, along with SOA, re-models a global organization views as a set of business process and services that has wide scalability and adaptability in terms of re-use of the business processes and services. With this SOA approach, Enterprise Architecture can transform a global organization to achieve high agility ...
Industrial Network Security With OPC Tunneling
[ Source: Integration Objects ]
September 2009-
OPC tunneling software allows the secure transfer of process data, even across multiple firewalls, Network Address Translators (NAT) and WAN networks. By not securely transmitting process data, companies expose process control networks to potential cyber attacks which can disrupt production, compromise safety, and cause significant financial losses for companies. This paper addresses the issues and challenges of using DCOM when deploying OPC technology and presents an alternative solution that addresses the industrial end-user requirements.
New Enterprise Integration System At Abqaiq Plants
[ Source: Integration Objects ]
July 2009-
This case study examines the system integration solution provided by Integration Objects for Saudi Aramco's Abqaiq Plants. Saudi Aramco was having difficulties with a complex IT architecture that was cumbersome and a challenge to maintain. A solution from Integration Objects was able to provide a more simple IT architecture that was also more secure and ultimately helped Saudi Aramco optimize its operations.
Open Architectures To Improve Plant Visibility And Performances
[ Source: Integration Objects ]
February 2009-
Manufacturing companies have invested large amounts of money in industrial automation infrastructures, but many have yet to realize the full value from their investment as many of these infrastructures remain islands of automation; information silos disconnected from other systems, including business systems. This paper will discuss some of the options available for integrating automation islands and for distributing information at any level in the organization. In particular, two main players in the system integration arena ...
SOA for EAI
[ Source: Wipro Technologies ]
July 2008-
SOA with web services combination gives the agile power with flexibility to address the issues and challenges faced in the Enterprise application integration (EAI) world.
Top 5 Myths of Screen Scraping
[ Source: Seagull Software ]
June 2008-
Many organizations with mainframe, System i or OpenVMS applications still ask their employees to use green-screen (or text-based) user interfaces to work with essential business information. Green-screens are a business problem and a technology problem. They're unappealing, hard to learn, intimidating, and accessible only with terminal emulation software. They’re also incompatible with modern application integration methods like Web services and SOA.
The appeal of screen-scraping is understandable — it's simple and inexpensive. But ...
Underwriting Just Got Easier: Technology Integration at Unitrin Direct Enhances Customer Service
[ Source: Optical Image Technology - DocFinity ]
October 2007-
Unitrin Direct, an insurer that sells direct-to-consumer automobile insurance nationwide, had a vision to significantly expedite services and increase efficiency with integrated technologies. They began by automating the processing of returned mail, incomplete customer submissions, and collection of signatures required on underwriting documents. Integration of DocFinity document management and digital workflow software with their third-party automated call system, policy management software, third-party capture and indexing provider, claims management system, and data review criteria stored on ...
Semantic Discord and Data (Dis)Integration
[ Source: expressor software corporation ]
February 2008-
As business requirements continue to accelerate, the ability of existing data integration technologies to solve those requirements lags appreciably behind. In an effort to address this issue, vendors have been frantically retooling their platforms and/or buying "complementary technologies" to help them stay afloat. Unfortunately, these incremental improvements and bolt-on solutions have not been successful in resolving the core problem. What is needed is a fundamental shift in the way that data integration projects are ...
Migrating Visual Basic Applications to VB.NET
[ Source: NewCode ]
January 2001-
The problem with Visual Basic legacy migration tools today is that a line-by-line conversion will not be able to create the object-oriented style of programming that is at the heart of .NET programming. The convential approach to legacy migration is now changing. In this whitepaper, NewCode introduces an architected approach to VB migration, empowering users to re-engineer application structures on models and target frameworks, prior to .NET code generation.
The Best-of-Class Strategy Makes a Return in the Cloud Era
[ Source: UNIT4 CODA, Inc. ]
November 2012-
This report takes a look at UNIT4 and how the company's financial solution Coda Financials enables the financial executive to have a no-compromise approach to financial modeling and applications choice i.e. adding, keeping or changing business applications without losing control or increasing the risk of non-compliancy.
The Best-of-Class Financial Systems Strategy: An Alternative to ERP Platforms
[ Source: UNIT4 CODA, Inc. ]
November 2012-
This white paper features insight from the UNIT4 group (which includes the CODA Financials software suite) about the issues facing companies that need an adaptable financial system but not necessarily a full-blown enterprise resource planning (ERP) solution.
Also featured in this white paper: TEC's suggestions for identifying financial system functionality that will support your organization's changing processes. The latter portion of this white paper includes a descriptive checklist for soliciting such information about ...
Driving New and Organic Growth: Identify and Capitalize on Enterprise Leads and Referrals
[ Source: NexJ ]
November 2012-
More and more, multi-line insurance organizations are focusing on driving revenue opportunities through leads, referrals and enterprise cross-selling. As a result, the lead and referral management paradigm has expanded beyond traditional lead generation methods to include new opportunities derived by mining existing customer bases for cross line of business and cross-product leads and referrals.
Download the whitepaper, Driving New and Organic Growth:Identify and Capitalize on Enterprise Leads and Referrals, and learn how ...
Turbocharge your salesforce.com investment
[ Source: IBM ]
October 2012-
To realize the full benefit of cloud-based applications, integration must be dramatically simplified. Companies need a solution that can run anywhere, connect applications anywhere, be managed from anywhere, and require no specialist integration skills or IT infrastructure.
These solutions must be easily configurable, flexible, and scalable - which means no coding. And, the integration solution must implement projects within days, not weeks or months. WebSphere Cast Iron Cloud integration provides these benefits today. ...
Cloud Identity Buyer's Guide
[ Source: McAfee ]
October 2012-
The software-as-a-service (SaaS) application delivery model is growing rapidly. However, customers who adopt the SaaS model struggle to manage the overwhelming number of user accounts they have to create. Their users are constantly forgetting their passwords and calling the help desk. They are unhappy because they have to reenter their user ID and password every time they logon to an application during the day. Overwhelmed IT administrators take too long to create accounts for new ...
How enabling Supply Chain visibility can improve the bottom line
[ Source: IBM ]
August 2012-
Virtually any supply chain inefficiency impacts the bottom line. Linking the operational benefits to the financial supply chain can help ensure that, overall, the organization reduces cost.
Best Practices for Business Class File Sharing Solutions
[ Source: Ipswitch File Transfer ]
July 2012-
What happens when employees go around IT and use their own Dropbox-like services, webmail or USB drives to send company information? This behavior presents significant security and compliance risks including: Loss of control over who has access to files and data, lack of visibility and audit trails, risk of data breaches and compliance violations.
This Osterman Research white paper sponsored by Ipswitch File Transfer provides an in depth discussion of the issues and ...
Collaborate at the speed of business
[ Source: IBM ]
July 2012-
The goal: Collaboration at the speed of business. Organizations feel the pressure every day for higher productivity, more innovative ideas and lower operating costs. In response, forward-thinking enterprises are becoming social businesses activating dynamically constructed networks, including employees.
Compelling Returns of Connections in support of Social Business whitepaper
[ Source: IBM ]
July 2012-
This new white paper from IBM, showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.
Strengthening Compliance by Preventing Data Leakage from SAP
[ Source: SEEBURGER ]
June 2012-
Standard SAP implementations lack a native way to prevent authorized data exports. So you could be routinely violating compliance mandates - without even knowing it. Learn how you can avoid this hidden compliance risk by taking a new approach to managing file transfers - one that's centralized, secure and managed from within SAP.
View All Categories
Business Intelligence : Analytics, Business Process Management, Content management, Dashboards, Data Mining, Performance Management, Databases, Datamarts/Data Warehouses, Information Management, Knowledge Management, Data Quality
Development : Open Source, Windows/.NET, Web Development, Security, Mobility, Java, High Performance Computing, Embedded Systems, Development Tools, Database, Architecture & Design, C/C++
Government : Cloud/SaaS, Leadership, Information Management, Federal, Mobile & Wireless, State & Local, Enterprise Applications, Security, Policy & Regulation, Enterprise Architecture
Hardware : Virtualization Hardware, Windows Servers, Utility/On-demand Computing, Unix/Linux servers, Supercomputers, Peripherals, Macintosh, Handhelds/PDAs, Grid/Cluster Computing, Desktops/PCs, Data centers, Blades, Processors
Healthcare : Interoperability, Administration systems, Clinical information systems, Electronic medical records, The Patient, Security & Privacy, Leadership, Policy & Regulation, Mobile & Wireless
Infrastructure : ATM, Ethernet/Gigabit Ethernet, Frame relay, IPv6, Traffic Management, Network/Systems Management, PBXs, Printers, Remote Access, Routers, Switches, UPS, VPNs, WAN Optimization/Acceleration, Wide Area File Services
Internet : B2B, B2C, Browsers, E-Business/E-Commerce, E-retail, Google, Web Development, Internet Security, Search, Social Networks, Traffic Reporting/Monitoring, Web 2.0, Internet Policy
Management : Career Development, Training, Small-Medium Business, Salary/Compensation, ROI/TCO, Regulation/Compliance, Recruiting, Personnel Management, Outsourcing, Legal, H-1B, Executive Insights/Interviews, Workplace Trends
Mobility : WLAN, Wireless Security, Wi-Fi/WiMax, Wi-Fi VOIP, Smartphones, 3G Wireless/Broadband, Muni Wireless, Mobile Messaging, Mobile Business, Fixed Mobile Convergence, 802.11x, RFID
Personal Tech : Blackberry, Bluetooth, Bluray, Digital Cameras, Digital Music, Digital Rights Management, Virtual worlds, iPhone, iPod, Peripherals, Smartphones, TVs/Home Theater, Global Positioning Systems
Security : Security Administration, End user/Client Security, Encryption, Cyberterror, Attacks/Breaches, Application Security, Antivirus, NAC, Perimeter Security, Privacy, Vulnerabilities and Threats, Storage Security, Intrusion Prevention
Services : Telecom/Voice Services, Business Process Outsourcing, Business Services, Disaster Recovery, Systems Integration, Hosted Storage, Internet/Data Services, Outsourcing, Software as a Service, Hosted Applications
Software : Web Services, Service Oriented Architecture, Server Virtualization, Productivity Applications, Operating Systems, Open Source, Linux, Hosted Software/Applications, ERP, Development Tools, Databases, Database Applications, CRM, Business Systems Management, Integration, Application Optimization
Storage : Data protection, Disaster Recovery, Removable/Portable Storage, Security, Storage Fabrics, Storage Systems, Virtualization
Telecom : VOIP, Unified Communications, Voice services, PBXs, Internet policy, Presence, Collaboration Systems, Business, Regulation, Call Centers
Windows/Microsoft : Applications, Internet Explorer, Microsoft Company News, Security, Open Source, Operating system, Office Suite

