Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......
BPM for Dummies
[ Source: IBM ]
August 2012-
Unleash the power of technology as a competitive advantage! Learn how your entire enterprise can become far more agile, helping you meet your goals with Business Process Management (BPM).
Download Business Process Management For Dummies, IBM Limited Edition, now and learn how BPM creates value through growth, improved performance, better productivity, higher staff effectiveness, and better customer service.
You discover why changing to BPM now makes sense for your organization, how ...
How To Build a Mission-Critical Data Center
[ Source: HP ]
May 2012-
Infrastructures must be able to quickly and cost-effectively adapt to evolving needs. Unfortunately, many companies cannot achieve this response with their current data center network architectures. The traditional three-tier model of access, aggregation, and core switching is an operational nightmare.
This white paper unveils a solution that streamlines the design of next-generation data centers to ensure the superior resiliency, performance, and agility that enterprise networks now require.
Sponsored by:<...
Avoiding the 8 Common Mistakes of Windows 7 Migration
[ Source: Dell/Microsoft ]
September 2011-
The recession put important things on hold for many organizations, like upgrading to new client systems. Now organizations such as yours are ready to upgrade and gain from better performance and efficiency by purchasing new laptops and notebooks with Windows 7 factory-installed.
Before you move dozens - or hundreds - of important business applications into a new environment, find out how other organizations tackled this challenge.
Download "Avoiding the 8 common mistakes of ...
Accountable Care and the Cloud: The Future of Medical IT
[ Source: Siemens ]
July 2011-
In this podcast, Dan Emig and David M. Hamilton of Siemens Medical explain how the cloud can help healthcare providers significantly improve business performance by shifting allocation of their limited budget and human resources away from lower-value back-office operations in favor of higher-value clinical and patient-facing services.
The cloud does this by 1) allowing healthcare IT organizations to leverage the economies of scale offered by shared, on-demand infrastructure and 2) providing turnkey access to state-of-the-art ...
Advanced Malware Exposed
[ Source: FireEye ]
May 2011-
This handbook shines a light on the dark corners of advanced malware, both to educate as well as to spark renewed efforts against these stealthy and persistent threats. By understanding the tools being used by criminals, we can better defend our nations, our critical infrastructures and our citizens. The "Operation Aurora" incident represents an example of how the threats have escalated, revealing how advanced malware is being used in a systematic, coordinated fashion to achieve ...
Creating a Timeline for Deploying Windows 7 and Eliminating Windows XP
[ Source: Dell/Microsoft ]
February 2012-
Windows XP support ends April 8, 2014. Therefore, organizations must decide when to begin their migration to Windows 7, set a target date to have Windows XP out and define the scope of the project.
This research paper reviews Gartner's key findings and recommendations for deploying Windows 7.
CISO Guide to Next Generation Threats
[ Source: FireEye ]
May 2011-
Over 95% of businesses unknowingly host compromised endpoints, despite their use of firewalls, intrusion prevention systems (IPS), antivirus and web gateways. This situation-the new status quo-results from criminals leveraging multiple zero-day vulnerabilities, commercial-quality toolkits and social media to perpetrate next-generation threats. These threats move "low and slow" and use several stages and channels to duck traditional defenses and find vulnerable systems and sensitive data.
Read this paper and learn how to regain the upper ...
8 Things That Could Affect Your Business IT Security In The Next Two Hours
[ Source: NETGEAR ]
August 2011-
Discover the secrets over-priced security consultants don't want you to know. Network security is not just about preventing a breach, it's about making every working day as productive as possible by preventing external threats.
Where should you start? Download this security brief and NETGEAR will show you the 8 things to do to improve your security posture right now.
Gartner Magic Quadrant for Enterprise LAN
[ Source: HP ]
May 2011-
Major LAN purchases and upgrades should not take place without a full competitive review. This Gartner Magic Quadrant reviews the strengths and weaknesses of the major players; including, Alcatel-Lucent, Avaya, Cisco, Extreme Networks, HP and Juniper Networks.
Breakthrough Event & Fault Management for the New IT
[ Source: Rivermuse ]
October 2009-
The last twenty years have seen the complexity of enterprise and telecoms service delivery infrastructures grow beyond the economic viability of systems put in place to enable service management personnel to keep order. Infrastructure change and complexity are too great to manually maintain business logic.
RiverMuse ushers in a new era of groundbreaking innovation in event management in order to cost effectively support the rapid adoption of a dynamic service delivery infrastructure by ...
Magnolia CMS: Spurring Innovation in the Finance Industry
[ Source: Magnolia Americas, Inc. ]
July 2010-
A Web content management system (CMS) provides companies in the financial sector with the tools they need to build an engaging and persuasive Web experience to customers, prospects, employees and management. The benefits of using a CMS to create Web-based services are many: faster time-to-market and competitive advantage due to on-the-fly content creation; increased customer satisfaction through consistent presentation of services and data across channels; improved internal efficiency via "create once, use many" paradigm; faster ...
SOA Redefined: Simple. Open. Affordable.
[ Source: JBoss ]
December 2007-
Service-Oriented Architecture (SOA) enables enterprises to accelerate business execution while driving higher quality and customer satisfaction. The key to success in business is creating the ability to not only to respond to opportunities and threats, but to identify them as early as possible and drive your vision of your business to a successful delivery of product and service leadership. SOA allows enterprises to do this because it opens up the integration and automation of the ...
Open Source Moves to Enterprise
[ Source: GroundWork Open Source ]
July 2008-
Learn about an open source management alternative for the mid-enterprise in Ptak, Noel and Associates’ (PNA) report. PNA has been watching the emerging integrated open source management suite market. A short time ago, solutions were too new to project open source and subscription adoption trends but since then, enterprise solution sales have increased.
Open Source SaaS For Docs: Secure Data Without Vendor Lock-In Using An Open Source Docs Platform
[ Source: Extentech ]
March 2009-
Companies are investigating cloud computing and SaaS offerings as a way to cut IT costs. But most companies will not adopt such solutions for fear of losing control over their data or worse, getting stuck with expensive and endless vendor lock-in. By using open source/open architecture SaaS solutions, you can enjoy the benefits of lowered upfront IT costs, and retain control over your data while mitigating the risks of vendor lock-in.
Optimizing Application Monitoring
[ Source: GroundWork Open Source ]
July 2008-
Tired of finding out from your customers that you're offline? This white paper explains various methods of application monitoring and a methodology for choosing which ones make sense in your environment.
Next Generation IT Event & Fault Management - Why a new architecture is so important.
[ Source: Rivermuse ]
November 2009-
The technical architectures of legacy network management platforms have not evolved significantly since their introduction nearly two decades ago.
With the rapid adoption of dynamically changing environments such as virtualized servers, MPLS networks and service-oriented architectures, the need for change is long overdue.
This white paper explores a new approach to IT event and fault management that will bring long awaited flexibility and agility to IT operations. Download this free whitepaper ...
Benefits of End User Software Training
[ Source: Brainstorm, Inc. ]
January 2008-
Learn how end user training helps increase employee productivity and cut costs.
Best practices for SaaS implementation using an Open Source Portal (JBoss)
[ Source: Fulcrum Logic ]
December 2008-
In this white paper, we attempt to explore various design approaches to implement a SAAS application using JBoss as the portal vendor. JBoss Portal is a very popular open source portal offering from Red Hat. It is JSR-168 compliant and provides support for deployment in a clustered environment with high availability.
Forrester Wave: Open Source Business Intelligence
[ Source: Actuate ]
October 2011-
Open source software and BI are two related market segments where Forrester sees
continually increasing interest and adoption levels. BI specifically continues to be one of the top priorities on everyone's mind.
Comparing open source BI technologies is often an apples-to-oranges comparison: 1) not all vendors include the same functionality in the free community versions of the software versus commercial open source versions that carry license and/or support cost, 2) some tools offer full ...
Windows 7 Migration: Why Now Is the Time to Say Goodbye to Aging Client Systems
[ Source: Dell/Microsoft ]
June 2012-
As client hardware, software and operating systems age, the costs - and the associated security risks - of retaining older systems eventually outweigh the expense of replacing them.
With the 2014 expiration of Microsoft extended support for Windows XP, many enterprises and government agencies are deciding that the time has come to make the move to Windows 7 on new and, in some cases, older systems.
This detailed UBM TechWeb white paper explores ...
Windows 7 Migrations: 4 Steps to Reducing Challenges
[ Source: Dell/Microsoft ]
June 2012-
The expiration of Microsoft Windows XP support is driving enterprises and government agencies to prepare for the imminent move to Windows 7.
The complete impact assessment process in this UBM TechWeb guide, which includes detailed assessment worksheets, will help IT managers accurately plan resource requirements, overcome common migration hurdles and tap into the application environment optimization that migration makes possible.
Windows 7 Migration: Analyzing Internal vs. External Deployment Strategies and Costs
[ Source: Dell/Microsoft ]
June 2012-
With Windows XP's 2014 retirement looming, enterprises and government agencies are intensifying Windows 7 migration initiatives. Most organizations are faced with the choice of managing their migration internally or tapping a third party to do it.
To make an informed decision, this UBM TechWeb analysis identifies the phases associated with a migration strategy and estimates the time and costs associated with successfully concluding each step.
CIO Quickpulse: Drivers for Enterprise Virtualization Diversification
[ Source: Red Hat ]
June 2012-
A 2011 CIO Quick Pulse study found that nearly 75% of respondents who already have virtualization implemented into their datacenters have either already deployed a second vendor virtualization solution or are planning to. As the virtualization market matures, you would expect an increase in solution offerings through greater competition, resulting in lower product solution costs. Unfortunately, the proprietary virtualization software competitors are doing quite the opposite, driving up the costs of their proprietary solutions while simultaneously removing ...
Secure Virtualization with sVirt
[ Source: Red Hat ]
June 2012-
Red Hat Enteprise Virtualization 3.0 makes implementing virtualized servers easier and more cost-effective, and it won't lock you in. In addition to holding top virtualization benchmarks for performance and scalability of Windows and Linux workloads, Red Hat Enterprise Virtualization provides unmatched security.
This paper discusses Red Hat Secure Virtualization (sVirt), the industry's most comprehensive security solution for virtualization. With its unique kernel-level architecture and NSA-developed security mechanism, sVirt leads to a higher level of ...
Red Hat Enterprise Virtualization for Servers: VMWare Migration
[ Source: Red Hat ]
June 2012-
A recent finding by IDG in 2011 found that over 70 percent of customers surveyed are either already deploying a dual virtualization vendor strategy, or have concrete plans to do so. With the maturation of the virtualization market and the emergence of alternative virtualization platforms, VMware customers are recognizing the advantages of deploying Red Hat Enterprise Virtualization either as a second virtualization platform to coexist with VMware vSphere or as complete replacement. Many customers begin this deployment ...
IDC Whitepaper: Red Hat Enterprise Virtualization
[ Source: Red Hat ]
October 2012-
As the number of virtual workloads surpass the number of physical workloads with the maturing or the virtualization market, IDC data indicates that as many as one third of virtualization customers are planning to use multiple hypervisors over the next year.
This whitepaper discusses why agencies are pursuing a multi-vendor strategy for virtualization software and how Red Hat, with Red Hat Enterprise Virtualization 3.0, is quickly emerging as a leading strategic alternative and is ...
Four Steps to Creating an Effective Open Source Policy
[ Source: Black Duck Software ]
March 2012-
Creating an open source policy is not a trivial matter. OSS management spans multiple areas of responsibility, and the requirements and points-of-view of each of these areas must be included and reconciled if the policy is to be successful. As such, Olliance has identified four specific steps to creating an effective open source policy:
Identify key stakeholders
• Obtain an organizational commitment
• Draft the policy
• Review and approve ...
Open Source as a Catalyst for Innovation and Cultural Change featuring Yahoo
[ Source: Black Duck Software ]
March 2012-
Fact: Open source is a fundamental part of many of the world's leading development organizations, and is often credited with enabling and enhancing innovation. But how do open source and the community model of development impact organizational structure and culture?
Join us on this webinar to hear a senior executive from Yahoo! Share his experience and perspective on leveraging the positive business and network effects of open source while simultaneously managing some of ...
The 7 Myths of IP Risk: The Real Exposure Issues with Open Source Software
[ Source: Black Duck Software ]
November 2011-
Open Source Software (OSS) is widely recognised as providing significant technology, innovation and business benefits to software development organisations, but it is not without associated challenges and risks.
In this complimentary whitepaper, we address the intellectual property (IP) risks that developers, development managers and c-level managers must take into account when developing and distributing software created with OSS. We also discuss a number of common myths surrounding OSS that keep developers up at ...
View All Categories
Business Intelligence : Analytics, Business Process Management, Content management, Dashboards, Data Mining, Performance Management, Databases, Datamarts/Data Warehouses, Information Management, Knowledge Management, Data Quality
Development : Open Source, Windows/.NET, Web Development, Security, Mobility, Java, High Performance Computing, Embedded Systems, Development Tools, Database, Architecture & Design, C/C++
Government : Cloud/SaaS, Leadership, Information Management, Federal, Mobile & Wireless, State & Local, Enterprise Applications, Security, Policy & Regulation, Enterprise Architecture
Hardware : Virtualization Hardware, Windows Servers, Utility/On-demand Computing, Unix/Linux servers, Supercomputers, Peripherals, Macintosh, Handhelds/PDAs, Grid/Cluster Computing, Desktops/PCs, Data centers, Blades, Processors
Healthcare : Interoperability, Administration systems, Clinical information systems, Electronic medical records, The Patient, Security & Privacy, Leadership, Policy & Regulation, Mobile & Wireless
Infrastructure : ATM, Ethernet/Gigabit Ethernet, Frame relay, IPv6, Traffic Management, Network/Systems Management, PBXs, Printers, Remote Access, Routers, Switches, UPS, VPNs, WAN Optimization/Acceleration, Wide Area File Services
Internet : B2B, B2C, Browsers, E-Business/E-Commerce, E-retail, Google, Web Development, Internet Security, Search, Social Networks, Traffic Reporting/Monitoring, Web 2.0, Internet Policy
Management : Career Development, Training, Small-Medium Business, Salary/Compensation, ROI/TCO, Regulation/Compliance, Recruiting, Personnel Management, Outsourcing, Legal, H-1B, Executive Insights/Interviews, Workplace Trends
Mobility : WLAN, Wireless Security, Wi-Fi/WiMax, Wi-Fi VOIP, Smartphones, 3G Wireless/Broadband, Muni Wireless, Mobile Messaging, Mobile Business, Fixed Mobile Convergence, 802.11x, RFID
Personal Tech : Blackberry, Bluetooth, Bluray, Digital Cameras, Digital Music, Digital Rights Management, Virtual worlds, iPhone, iPod, Peripherals, Smartphones, TVs/Home Theater, Global Positioning Systems
Security : Security Administration, End user/Client Security, Encryption, Cyberterror, Attacks/Breaches, Application Security, Antivirus, NAC, Perimeter Security, Privacy, Vulnerabilities and Threats, Storage Security, Intrusion Prevention
Services : Telecom/Voice Services, Business Process Outsourcing, Business Services, Disaster Recovery, Systems Integration, Hosted Storage, Internet/Data Services, Outsourcing, Software as a Service, Hosted Applications
Software : Web Services, Service Oriented Architecture, Server Virtualization, Productivity Applications, Operating Systems, Open Source, Linux, Hosted Software/Applications, ERP, Development Tools, Databases, Database Applications, CRM, Business Systems Management, Integration, Application Optimization
Storage : Data protection, Disaster Recovery, Removable/Portable Storage, Security, Storage Fabrics, Storage Systems, Virtualization
Telecom : VOIP, Unified Communications, Voice services, PBXs, Internet policy, Presence, Collaboration Systems, Business, Regulation, Call Centers
Windows/Microsoft : Applications, Internet Explorer, Microsoft Company News, Security, Open Source, Operating system, Office Suite

