Service-Centric IT Operations Management In Small And Medium Enterprises: Challenges And Requirements


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Source: Rivermuse
Date: February 2010
Type: White Paper
Rating: (0)

Overview: This white paper discusses how the pace of innovation in service-delivery technologies has increased the complexity of IT Operations Management for organizations of all sizes. This problem is particularly acute for small and medium Enterprises (SMEs), including regional managed service providers–-which have traditionally operated with a lean staff and simpler but silo-based management systems. How do SMEs cope with the complexity? Many SMEs are streamlining operational processes and holding down costs through the acquisition of centralized operations management systems that consolidate, correlate and manage enterprise wide events in a single console or a Manager of Managers (MoMs).

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