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Overview: Just like your Call Recorder does for phone activity, Spector 360 enables you to improve Call Center performance and security by centrally monitoring EVERYTHING your agents do on the computer.
Spector 360 lets you automatically RECORD all agent activity. REVIEW using high-level charts and graphs. Quickly ANALYZE trends and patterns. Drill down to INVESTIGATE unproductive behavior. SEARCH for specific details. And REPORT your findings from the convenience of your desktop.
Spector 360 goes beyond screen snapshots to ALSO record every email sent and received, chats/IMs, application & network use, files accessed or copied to removable media, keystrokes, "alert words" and much more.
Use Spector 360 along with your Call Recorder to monitor ALL agent activity -- on the computer AND on the phone.
Intel Reader
A mobile handheld device designed to let users can point, shoot and listen to printed text.
IDC Complex Event Processing Excerpt
This paper seeks to explain what events are, why they are important to your business, and what the options are for processing and managing these events (depending on their type and volume).
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