UBM: TECH DIGITAL RESOURCE LIBRARY

The Changing Role of the Service Desk in the Age of Cloud and Agile

by IBM

Authored on: Apr 29, 2014

Download IT Service Management is in a state of transition with the need to support a more tech-savvy and diverse set of service consumers. This EMA report shows that service desks are under pressure to proactively complement traditional ITSM processes through automation, mobility and analytic insight.


Whitepaper