Maximizing the Value of Business Interactions

by IBM

Jun 01, 2010

Download Standardizing and managing interactions within a business network can often be the most important initial steps to improving an enterprise's ability to innovate and decrease operating costs. Common interactions include: self-service interactions, system-to-system interactions, system-to-people interactions and collaborative interactions. Ways to improve interactions include standardizing and services-enabling interaction software as well as increasing the types of interactions that are automated and services enabled. In addition, shifting from one type of interaction to another can dramatically improve the responsiveness of an enterprise's process and reduce costs. For example, a U.S. � based energy distributor is piloting a new event-driven system that monitors performance of its Advance Metering System (AMS). The pilot includes monitoring read rate performance with correlations to communications, back-haul devices and meter generated events, which is expected to provide greater visibility and faster response to resolve system issues. Wirtz Beverages unified its different brands into a single common brand while also growing revenue. Key to this effort was creating a self-service application to interact with its customers while integrating five different heterogeneous backend systems inherited through acquisitions. By leveraging middleware that service-enables business network interactions, enterprises are able to respond rapidly to new requirements at a more affordable cost. Removing interaction code from application logic also decreases development time as well as the cost to maintain systems.