IBM Service Management Driving growth for Managed ICT Service Providers
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Overview: As a player in the expanding sector of managed information and communications technologies (ICT) services, your company must overcome a number of challenges if you are to achieve significant and healthy growth. With intense competition, tight margins and accelerating service commoditization, managed service providers (MSPs) must build a strong, business-focused strategy for growth.
Like the companies you serve, each MSP has its own unique set of business needs, and each faces fundamental questions for ensuring healthy future growth. In an industry based on serving the evolving business and technology needs of others, how does your organization keep costs in check and offerings balanced while meeting your own need to grow and change? IBM has many years of experience working with MSPs both large and small.
In addition to providing a comprehensive, industry-leading integrated service management suite, IBM also understands the business needs and commercial pressures within the MSP, including your need for flexibility in commercial relationships with vendors in order to support business growth. Integrated Service Management offerings from IBM are designed to accelerate growth in your company by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.
This white paper describes some of the key challenges that MSPs face as they mature and grow, highlights common pitfalls that threaten the unprepared, and explains how a component-based road map to integrated service management can help your company meet growth targets .