Implementing ITIL v3 Service Lifecycle
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Overview: IT services have become an integral means for conducting business for all sizes of businesses, private and public organizations, educational institutions, consumers, and the individuals working within these organizations. Moreover, IT and support organizations are moving towards a service-oriented model that revolves around the services they deliver, managing requests and providing support for the services. At the same time, they are faced with surging operations cost, regulatory compliance issues, carrying out process improvements, and most of important all, delivering effective services aligned to business and customer demands. These requirements are becoming increasingly difficult to manage, especially organizations with reduced or limited resources brought about by the tough economic climate. Most organizations would be unable to deliver their products and services in today’s market without IT services. The expectations for availability, reliability, and stability increase with higher reliance on these IT services. IT departments have been using the IT Infrastructure Library (ITIL), to meet these expectations, which was originally developed by the UK government and eventually becoming popular worldwide. The ITIL framework of best practices has been adopted by more organizations than any other standard for IT service management to effectively control and manage service delivery. The IT Infrastructure Library v3 outlines a service lifecycle approach to IT operations in supporting the business. Adopting the framework involves upfront planning, resources and commitment. It requires IT organizations to carefully consider their approach to the implementation and the solution that will align these processes with business needs.