UBM: TECH DIGITAL RESOURCE LIBRARY

Customer Experience Leadership Through Transformed Customer Service Operations

May 01, 2007

Download Communications Service Providers (CSPs) must integrate knowledge scattered among disparate functional and operational units and deliver best-in-class customer support for converged IP-based services. In addition, CSPs must introduce proactive and predictive capabilities for customer experience differentiation. Infosys´┐Ż experts elaborate upon this in the whitepaper.


Whitepaper

Infosys Technologies
http://www.infosys.com/