UBM: TECH DIGITAL RESOURCE LIBRARY

Customer Experience Leadership Through Transformed Customer Service Operations

Authored on: Jan 13, 2012

Download Communications Service Providers (CSPs) must integrate knowledge scattered among disparate functional and operational units and deliver best-in-class customer support for converged IP-based services. In addition, CSPs must introduce proactive and predictive capabilities for customer experience differentiation. Infosys´┐Ż experts elaborate upon this in the whitepaper.


Whitepaper

Infosys Technologies
http://www.infosys.com/