Customer Experience Leadership Through Transformed Customer Service Customer Experience Leadership Through Transformed Customer Service

Customer Experience Leadership Through Transformed Customer Service Operations

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Source: Infosys Technologies

Date: May 2007

Type: White Paper

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Overview: Communications Service Providers (CSPs) must integrate knowledge scattered among disparate functional and operational units and deliver best-in-class customer support for converged IP-based services. In addition, CSPs must introduce proactive and predictive capabilities for customer experience differentiation. Infosys’ experts elaborate upon this in the whitepaper.

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