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Customer Experience Leadership Through Transformed Customer Service Operations

Date: May 2007
Type: White Paper
Rating: (0)

Overview: Communications Service Providers (CSPs) must integrate knowledge scattered among disparate functional and operational units and deliver best-in-class customer support for converged IP-based services. In addition, CSPs must introduce proactive and predictive capabilities for customer experience differentiation. Infosys’ experts elaborate upon this in the whitepaper.


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