The Hidden Cost Of Technology Failure In The Contact Center

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Source: Empirix

Date: September 2009

Type: Research/Analyst Report

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Overview: A new survey conducted among UK enterprises by the Customer Experience Foundation, sponsored by Empirix, has uncovered the dramatic effect that delays in contact center technology projects can have on costs, customer service, and business overall. As part of the study, UK business, technical, and project management staff at more than 100 private sector companies were interviewed.

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