The Hidden Cost Of Technology Failure In The Contact Center

TechWeb Digital Library > Telecom > Call Centers >

The Hidden Cost Of Technology Failure In The Contact Center

Source: Empirix

Date: September 2009

Type: Research/Analyst Report

Rating:

(1)

DOWNLOAD NOW!

Overview: A new survey conducted among UK enterprises by the Customer Experience Foundation, sponsored by Empirix, has uncovered the dramatic effect that delays in contact center technology projects can have on costs, customer service, and business overall. As part of the study, UK business, technical, and project management staff at more than 100 private sector companies were interviewed.

Click here to download now

View all content from this source

Not what you’re looking for? Search again

More From the Call Centers Section

More Telecom Resources

Networking and Unified Communications
IT managers face a difficult task in trying to offer robust services and applications while reducing IT costs and complexity. With unified communications, IT managers can...

Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.

Upcoming Webcasts