Web 2.0 in the Enterprise
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(1)Overview: When it comes to communications and collaboration, the IT industry, in large part, is taking its cue from
consumers. And Cisco® IT is no exception. Consumers who have been using Web 2.0 tools such as instant
messaging and discussion forums in the home for years are now the employees exerting significant influence in
what collaboration technologies should be adopted in the workplace.
The business drivers of collaboration are persuasive: productivity gains, real-time knowledge capture and sharing,
workflow and business process improvements, responsive and relevant communications (internal and external),
content publishing and other cost efficiencies, and a competitive edge. According to Forrester Research, there will
be strong demand for Web 2.0 tools in the enterprise in
2008, and this is the year that IT will embrace Web 2.0
technologies.
In this white paper, read how Cisco IT helps to build a scalable, secure communications and collaboration platform.
