Communications: Enabling Business Applications

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Source: Avaya

Date: April 2008

Type: White Paper

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Overview: Avaya features this presentation on Communications-Enabled Business Processes. --Many business processes stop at key points waiting for people --Unintegrated communications fail to support rapid real-time decision-making and effective customer response --The act of communicating is largely manual –left up to the individual who is not empowered with effective communications --Customer satisfaction and retention are impacted

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